Customer Care Executive

Customer Support Executive

About Unblock

Unblock (company name: Counsel Cafe Services Pvt Ltd) is a psychology based, tension-care platform connecting individuals with qualified Counselling Psychologists for tailored counselling support. Through our brand, Unblock, we are actively seeking exceptional professionals to expand our network, helping clients address relationships, work-related challenges, life transitions, and personal development via evidence-based, compassionate conversations that promote clarity and well-being.

Role overview

Unblock (company: Counsel Cafe Services Pvt Ltd) is looking for a full-time Customer Support executive to assist users with queries, ensure smooth bookings, and deliver a warm, reliable experience across our communication channels.

Key responsibilities

·      Respond to customer queries via WhatsApp, calls, email, and in‑app/chat within defined timelines.

·      Guide users through the journey: understanding their need, explaining how Unblock works, and helping them complete bookings or reschedule sessions.

·      Follow up with existing customers/ new leads

·      Maintain accurate records of conversations, tickets, and resolutions in our tracking tools.

·      Coordinate with the internal team (operations, counselors, tech, marketing) for escalations and special cases.

·      Collect, tag, and share user feedback, common issues, and suggestions to help improve our product and experience.

·      Follow defined workflows, SLAs, and communication guidelines to ensure a consistent, respectful, and solution-focused tone.

·      Support basic operational tasks such as reminder messages, follow‑ups, and simple reports on daily conversations.

·      Manage App backend for rescheduling/ cancelations/ refunds, etc.

Desired profile

·      Graduate with strong written and spoken English; comfort with Hindi or other Indian languages is a plus.

·      Good listener with a calm, solution-oriented approach and genuine interest in helping people.

·      You will be responsible for arranging access to a good Wi-Fi, laptop, and phone for your work.

·      Comfortable using WhatsApp Web, email, spreadsheets, Google docs, and willing to learn new tools.

·      Reliable, organized, and able to manage time and priorities in a fast-paced startup environment.

·      Prior experience in customer support, operations, or client-facing roles is a plus but not mandatory.

Other details

·      Duration: 6 days a week; 12:00 pm to 9:00 pm

·      Location: Remote / Work from home  

·      Start date: 1st week of June, 2026

How to apply

·      Interested candidates may send their profile to coun.cafe@gmail.com