Customer Support Executive
Nextgen RetailFixed
₹35,000 - ₹60,000
Earning Potential
₹60,000
Fixed
₹35,000 - ₹60,000
Earning Potential
₹60,000
Full Time
Freshers only
Basic EnglishJob highlights
144 applicants
Benefits include: Internet Allowance
Job Description
Job description:
Company: Eastside Co
Shift: US / UK Shift (Night Shift – India)
Location: Remote / Work from Home
Salary: ₹40,000/month + ₹5,000 (WiFi & Laptop Maintenance Allowance)
How to Apply
Please send your CV to: hr@appsbyeastside.com
Website: appsbyeasyside.com
If you qualify for the following role, our team will get in touch with you.
About the Role
At Eastside Co, we build high-performing Shopify stores for global ecommerce brands.
We are hiring an Onboarding & Customer Support Executive to manage client communication, handle onboarding, and ensure a smooth experience throughout the project lifecycle.
Who Can Apply
- Freshers are welcome
- 0–2 years experience in customer support / client handling (preferred)
- Excellent English communication (must)
- Comfortable working in US / UK shifts
Key Responsibilities
Client Onboarding
- Guide new clients through the onboarding process
- Collect project requirements, assets, and details
- Set clear expectations on timelines and deliverables
Customer Support
- Handle client queries via email, and chat
- Provide timely and clear resolutions
- Escalate technical issues when required
Project Coordination
- Coordinate with design, development, and marketing teams
- Track progress and update clients regularly
- Ensure smooth communication across teams
Relationship Management
- Build strong client relationships
- Maintain professionalism and trust
- Ensure high client satisfaction
Skills Required
- Strong English communication (written & verbal)
- Problem-solving mindset
- Attention to detail
- Basic ecommerce understanding (Shopify is a plus)
- Ability to handle multiple clients
What We Offer
- ₹40,000/month salary
- ₹5,000/month allowance (WiFi & laptop maintenance)
- Work-from-home setup
- Exposure to international clients
- Growth opportunities into Account / Project Management
Job Type: Full-time
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: Remote
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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