Desktop Support Technician

Job Title: IT Support / Computer Technician

Department: IT & Technical Services

Company: XIPHIAS Software Technologies Pvt. Ltd.

Job Type: Full-Time

Experience: 1–4 years

About XIPHIAS Software Technologies:

 India’s #1 Kiosk Manufacturer – 20+ years of trusted excellence and innovation

Unparalleled Customization – Tailored solutions meeting international standards

Future-Proof Innovation – Scalable, next-gen technology compatible with Microsoft & Azure ecosystems

Smart Tech Integration – Seamless synergy of hardware with AI/ML & Cloud services

Proven ROI – Enhances efficiency, reduces operational cost, and improves user experience

Global Reach,Local Support – Deployments in 20+ countries including the Middle East

ISO-Certified Quality & Security – ISO 9001:2015 & ISO 27001:2013 certified

Custom-Built High-Performance Kiosks – Manufactured in our 50,000 sq. ft. facility in Bangalore, India

Trusted by Global Brands & Institutions – TATA, Pfizer, Accenture, Wipro, Coca-Cola, HP, IBM, 3M, Airports Authority of India, and various Government entities

Job Summary

We are looking for a proactive and technically skilled IT Support / Computer Technician to join our growing team. The ideal candidate will be responsible for managing day-to-day IT support tasks, troubleshooting hardware/software issues, maintaining systems and networks, and providing technical assistance to internal teams. You will also assist with computer servicing, installations, upgrades, and general IT administration tasks.

Key Responsibilities

🖥️ IT Support & Troubleshooting

• Provide first-line support for hardware, software, and networking issues.
• Diagnose and resolve technical issues with desktops, laptops, printers, and peripherals.
• Support users with OS installation, configuration, patching, and application updates.
• Handle password resets, email setup, account configuration, and remote access support.

🛠️ Computer Hardware & Servicing

• Assemble, disassemble, and service desktops/laptops.
• Replace/upgrade hardware components (RAM, SSD, HDD, motherboard, etc.).
• Perform routine maintenance of office IT equipment and infrastructure.

🌐 Network & System Administration

• Monitor and manage LAN/WAN connectivity and internet issues.
• Maintain network devices like switches, routers, and firewalls.
• Assist in configuring IP addresses, DNS, DHCP, and wireless devices.
• Ensure system security and backups are running properly.

📋 Asset Management & IT Documentation

• Maintain an inventory of IT hardware and software licenses.
• Document issues, resolutions, and procedures for future reference.
• Assist in procurement and vendor coordination for IT-related purchases.

🔐 Security & Compliance

• Assist in implementing basic cybersecurity best practices.
• Maintain antivirus, firewalls, and system patching to ensure IT hygiene.

Requirements

✅ Education & Experience

• ITI/Diploma / Bachelor’s degree in Computer Science, IT, or related field.
• 1–4 years of experience in IT support or computer hardware servicing.

🧠 Technical Skills

• Strong knowledge of Windows OS, MS Office, and basic networking concepts.
• Hands-on experience with system assembly, repair, and software installation.
• Familiarity with Active Directory, LAN/WAN troubleshooting, and remote support tools.

💬 Soft Skills

• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving attitude and strong customer service orientation.

Benefits

• Competitive salary and growth opportunities.
• Supportive team environment and training support.

Send your updated resume to hr@xiphiastec.com

Venus Address

C K Pearl , 3rd Floor, L-151,

5th Main, 14th Cross Rd, Sector 6,

 HSR Layout, Bengaluru, Karnataka 560102