Executive Secretary & Business Operations Coordinator

Key Responsibilities:

Executive Secretary to CEO

• Manage CEO’s schedule, meetings, follow-ups, and business communications
• Prepare reports, meeting summaries, and operational updates
• Collect daily/weekly reports from the Inside Sales Team for management meetings
• Maintain employee performance tracking and daily activity reports
• Handle confidential documents, records, and management coordination

Business Operations Coordination

• Coordinate daily operations of the Bangalore business development office
• Manage and maintain lead data, lead allocation, follow-ups, and status updates
• Follow up with sales, dispatch, warehouse, accounts, and production teams
• Stay connected with the production unit regarding stock and dispatch updates
• Track online and offline orders and maintain operational reports/data
• Manage post-order customer support, delivery follow-ups, customer feedback collection, and timely resolution/escalation of customer complaints or issues
• Collect employee joining documents and support onboarding/admin coordination activities 

Required Skills:

• Strong communication and follow-up skills
• Good knowledge of MS Excel, Google Sheets, and reporting
• Multi-tasking and coordination ability
• Professional communication and confidentiality
• Organized, disciplined, and detail-oriented

Work Expectations

• Professional and responsible behavior
• Fast response and strong coordination capability
• Ability to handle multiple tasks in a fast-paced environment
• High confidentiality and accountability