Field Collection Executive

A Collection Field Executive is primarily responsible for visiting clients or customers in their local area to recover overdue payments, outstanding EMIs, or uncollected debts. This role requires extensive local travel, strong negotiation skills, and maintaining compliance with debt collection regulations.This comprehensive job description template is tailored for roles in the financial and lending sectors across Hyderabad.Core ResponsibilitiesField Visits & Recovery: Travel to customer locations across the designated region to follow up on overdue bills and collect outstanding payments or EMIs.Negotiation & Counseling: Negotiate mutually agreeable payment plans, settlements, or timelines with defaulters while maintaining a professional and firm demeanor.Digital Literacy: Educate and assist customers in utilizing digital payment methods (e.g., UPI, banking apps) to clear their dues and build a healthy credit score.Documentation & Reporting: Maintain accurate, real-time records of all field visits, customer interactions, and cash or digital receipts. Submit daily MIS reports to the Collection Manager.Problem Escalation: Identify high-risk or problematic accounts and flag them for further legal action or asset repossession.Compliance: Ensure all collection activities adhere strictly to company policies and legal guidelines regarding debt recovery.Key Qualifications & SkillsEducation: High school diploma or equivalent; a Bachelor’s degree in commerce or business is preferred.Experience: 1 to 3 years of proven experience in field collections, loan recovery, or a related sales/recovery field.Local Knowledge: Strong familiarity with the local geography, landmarks, and routes in your specific city (e.g., Hyderabad).Transportation: A valid driver’s license, a reliable two-wheeler, and an active smartphone are mandatory.Soft Skills: Excellent negotiation, conflict resolution, and communication skills in local languages (e.g., Telugu, Hindi, English).Integrity: A clean background check and credit history.Typical Work EnvironmentOn-the-ground: The majority of the day is spent in the field traveling between client residences and businesses.KPIs & Targets: Performance is primarily measured by the rollover rate, collection percentage against assigned targets, and resolving accounts in early to late delinquency buckets