Field Collection Executive

Travel to customer locations across the designated region to follow up on overdue bills and collect outstanding payments or EMIs.Negotiation & Counseling: Negotiate mutually agreeable payment plans, settlements, or timelines with defaulters while maintaining a professional and firm demeanor.Digital Literacy: Educate and assist customers in utilizing digital payment methods (e.g., UPI, banking apps) to clear their dues and build a healthy credit score.Documentation & Reporting: Maintain accurate, real-time records of all field visits, customer interactions, and cash or digital receipts. Submit daily MIS reports to the Collection Manager.Problem Escalation: Identify high-risk or problematic accounts and flag them for further legal action or asset repossession.Compliance: Ensure all collection activities adhere strictly to company policies and legal guidelines regarding debt recovery.Key Qualifications & SkillsEducation: High school diploma or equivalent; a Bachelor’s degree in commerce or business is preferred.Experience: 1 to 3 years of proven experience in field collections, loan recovery, or a related sales/recovery field.Local Knowledge: Strong familiarity with the local geography, landmarks, and routes in your specific city (e.g., Hyderabad).Transportation: A valid driver’s license, a reliable two-wheeler, and an active smartphone are mandatory.Soft Skills: Excellent negotiation, conflict resolution, and communication skills in local languages (e.g., Telugu, Hindi, English).Integrity: A clean background check and credit history.Typical Work EnvironmentOn-the-ground: The majority of the day is spent in the field traveling between client residences and businesses.KPIs & Targets: Performance is primarily measured by the rollover rate, collection percentage against assigned targets, and resolving accounts in early to late delinquency buckets.