Front Desk Receptionist

Job Duties & Responsibilities  

• To interact with hospital insurance patients.   
• Create WhatsApp groups to provide/share information.   
• Collecting necessary documents from the Patient /Hospital.   
• Coordinate with internal medical and Ops team for initial approval.   
• Cross-checking the files before sharing with the approval team.   
• Educating patients about deduction.   
• To create awareness about reimbursement claims. (Pre & Post Hospitalization)   
• Collecting claim support documents from the patients/hospitals & coordinating with the back-end team to ensure smooth transfer of data to the TPA/Insurance company.   
• Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, as necessary.   
• Follow up and provide Updates to the clients   
•  Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, Regional Manager Claims Assistance, Manager Operations, and Business Head as necessary.    



Qualifications & Skills  

• Any Diploma, Graduation / Under Graduation   
• Should have good listening & analytical skills   
• Excellent interpersonal & communication skills  

Experience  

• Worked in a Hospital or Insurance for 6 months to 02 years. (added advantage)