IT Support Executive

Infrastructure & Systems Management

• Install, configure, monitor, and maintain hospital IT systems including servers, networks, and storage.
• Manage hospital information systems (HIS), electronic medical records (EMR/EHR), PACS, and other clinical applications.
• Ensure high availability of critical systems used for patient care.
• Perform regular system updates, patches, and upgrades.

Network & Security

• Maintain secure hospital network infrastructure (LAN, WAN, Wi-Fi, VPN).
• Implement and monitor cybersecurity measures to protect patient data.
• Manage firewalls, antivirus, intrusion detection systems, and access controls.
• Ensure compliance with healthcare data protection regulations (e.g., HIPAA, local health data laws).

User Support & Helpdesk

• Provide technical support to doctors, nurses, administrative staff, and other hospital personnel.
• Troubleshoot hardware, software, and network issues in clinical and non-clinical areas.
• Manage user accounts, permissions, and access rights.

Data Backup & Disaster Recovery

• Perform regular data backups and ensure data integrity.
• Develop and maintain disaster recovery and business continuity plans.
• Conduct periodic testing of backup and recovery procedures.

Hardware & Asset Management

• Manage procurement, installation, and maintenance of IT hardware (PCs, printers, scanners, medical system interfaces).
• Maintain accurate inventory of IT assets and licenses.
• Coordinate with vendors and service providers for support and repairs.

Compliance & Documentation

• Maintain IT policies, procedures, and system documentation.
• Support audits related to IT systems and data security.
• Ensure adherence to hospital IT standards and regulatory requirements.

Technical Skills

• Windows/Linux server administration
• Active Directory and user management
• Networking (TCP/IP, VLANs, firewalls, VPNs)
• Database basics (SQL)
• Backup and recovery solutions
• Cybersecurity best practices

Soft Skills

• Strong problem-solving and troubleshooting abilities
• Ability to work under pressure in a 24/7 hospital environment
• Good communication and interpersonal skills
• High level of integrity and confidentiality

Preferred Certifications

• CompTIA Network+ / Security+
• Microsoft (MCSA/MCSE)
• Cisco (CCNA)
• ITIL
• Healthcare IT certifications (preferred)