Loan Executive

LoanMonk

Job Description

Loan Executive — Education Finance

Also known as: Loan Counsellor · Education Loan Associate · Student Finance Executive

Grade: Junior Operational Contributor | Band: JO-1 (Fresh) · JO-2 (Experienced)

Crizac Group · May 2026 · For External Posting (Naukri, LinkedIn, Internshala)

1. Organisation ContextLoanMonk Executives are the primary point of contact for every student who applies for an education loan through LoanMonk. From the first call to the final disbursement confirmation, the Executive owns the student's journey. This is a high-volume, high-contact role — at full capacity, you manage up to 500 active student files across different loan stages.

This role is offered at two experience levels. Eligibility requirements, CTC, and targets differ between levels.

Item

Fresh Hire

(Band JO-1)

Experienced

Hire (Band JO-2)

Experience Required

0–2 years (freshers welcome)

1–3 years in education loan

or NBFC ops

Monthly Fixed CTC

₹20,000

₹35,000

Monthly Variable (Max)

₹5,000

₹5,000

Annual Total at Target

₹3,00,000 F + ₹60,000 V =

₹3,60,000

₹4,20,000 F + ₹60,000 V =

₹4,80,000

Location

Hyderabad / Bangalore

(coworking seat provided)

Same

Language Requirement

English + Hindi mandatory

English + Hindi + 1 regional

language preferred

Language Premium

₹2,000/month for Telugu,

Gujarati, Punjabi, or Malayalam speakers

Same

2. Purpose of Role To own the full education loan lifecycle for every assigned student — from the first contact call through document collection, lender submission, sanction tracking, and disbursement confirmation — ensuring every student gets their loan processed accurately and on time.

3. Key ResponsibilitiesTime allocations based on a steady-state month (200 active cases). In the first 30 days, the exec focuses more on document collection and less on tracking.

3.1 Student Contact &

Qualification (25% of time)•     Call every newly assigned lead within 24 hours. Introduce yourself and LoanMonk, confirm basic eligibility (destination, university, course, loan amount required, co-borrower availability), and explain the process and expected timeline.

•     Log the call outcome in the CRM immediately after every call — no end-of-day batching.

•     Send the document checklist via WhatsApp within 1 hour of the first call. Confirm receipt.

•     Identify and flag ineligible students to the Manager within 24 hours — do not invest document collection time on profiles that cannot be sanctioned.

3.2 Document Collection &

Verification (35% of time)•     Follow up on pending documents every 48 hours — first WhatsApp, then call, then email if no response.

•     Do a first-level review of all documents submitted by the student: completeness, legibility, co-borrower income match, CIBIL (if available), and university/course eligibility per the lender's approved list.

•     Prepare the file package in the format required by the lender before handing to the Manager for QA.

•     Never request the Manager's QA review until the file is complete and first-level verified by you.

3.3 Lender Submission &

Tracking (25% of time)•     Once the Manager clears the file, submit it to the lender portal using the correct format and login credentials.

•     Track the status of every live case on the lender portal at least twice a week.

•     Update the CRM every time there is a status change — in review, additional documents requested, in-principle approval, sanction, reject.

•     Inform the student of every major status update on the same day it occurs.

3.4 Post-Sanction &

Disbursement (15% of time)•     On sanction: call the student immediately, confirm acceptance, share the sanction letter, and explain next steps (enrollment fee payment, visa documentation, disbursement process).

•     Introduce accommodation cross-sell at sanction: 'We also help with finding accommodation — would you like me to connect you with our team?'

•     Track disbursement: confirm enrollment proof submitted to lender, disbursement triggered, student notified, file closed in CRM.

•     Flag the disbursed case to the Manager for agent commission payout trigger.

4. Person Specification4.1 Fresh Hire (Band JO-1) — 0 to 2

Years

Criterion

Essential

Desirable

Education

Any graduate (BCom, BBA, BA,

BSc, or equivalent)

Finance, economics, or

commerce stream

Experience

0–2 years in any structured

work environment

Customer service, banking

call centre, study abroad counselling, or NBFC operations

Languages

English (spoken and written

— fluent) + Hindi (conversational)

Telugu, Gujarati, Punjabi,

or Malayalam — ₹2K/month premium

Communication

Strong verbal communication

— can explain a loan process clearly on a phone call without reading from a

script

Experience in phone-based

customer service (B2C)

Tech Skills

WhatsApp (operational use),

email, basic Excel or Google Sheets

CRM (any) — even basic Zoho,

Freshdesk, or HubSpot experience counts

Attitude

Target-driven, follows up

without being asked, comfortable with structured daily routines

Self-managed — has tracked

their own targets in a prior role or internship

4.2 Experienced Hire (Band JO-2) — 1

to 3 Years

Criterion

Essential

Desirable

Experience

1–3 years in education loan

processing, study abroad loan counselling, or NBFC retail operations

Experience at GyanDhan,

WeMakeScholars, Propelld, or any education loan DSA

Lender Portal

Has used at least 1 lender

portal hands-on (Avanse, InCred, SBI, BOB, Credila, BAN, RENVANCE, or

similar)

Comfortable across 2+

portals

File Volume

Has managed 50+ active loan

files simultaneously

Has managed 100+ files

simultaneously

Destination Knowledge

Understands loan products

for UK or Ireland (at minimum)

Familiar with Canada,

Australia, or USA loan products also

Languages

English + Hindi fluent

Telugu, Gujarati, Punjabi,

or Malayalam (premium applied)

Student Communication

Can handle a student

rejection conversation without escalating

Has resolved a lender

dispute or document deficiency independently

5. Competency Framework

Competency

Behavioural

Indicators — Expected Level

Student Empathy &

Communication

Explains complex loan terms

in plain language. Is patient with anxious students and parents. Follows up

proactively — does not wait for the student to chase.

Attention to Document Detail

Reviews a file as if their

own money depends on it. Catches a missing page in an ITR. Knows that one

wrong document can cause a rejection.

Process Discipline

Logs every CRM update on the

day it happens. Follows the checklist every time. Does not skip steps even

when under pressure.

Follow-Through

A case is never 'stuck' in

their queue — they always know the next action and when it is due. No case

goes more than 48 hours without a follow-up.

Resilience Under Volume

At 300+ active cases,

maintains the same quality as at 50. Does not let volume become an excuse for

missed SLAs.

6. Key Result Areas (KRAs)

KRA

Measurement

Month 3

Target (Fresh)

Month 3

Target (Exp.)

Month 6

Target

First Contact Rate

% of assigned leads called

within 24h

95%

98%

98%+

Doc Collection Rate

% of leads with complete

docs in 7 days

55%

65%

70%

File Submission Rate

% of docs-complete cases

submitted to lender

88%

93%

95%

Sanctions per Month

Count of sanctions

attributed to exec

12

20

35–40

Disbursements per Month

Count of disbursements

attributed to exec

8

15

25–30

File Rework Rate

% of files returned by

Manager for correction

< 20%

< 12%

< 10%

CRM Compliance

% of days with 100% same-day

CRM updates

90%

95%

98%

7. Key Performance Indicators (KPIs)

KPI

Measurement

Frequency

Target

Leads called within 24 hours

CRM call log vs assignment

timestamp

Daily

95%+ (Fresh) · 98%+ (Exp.)

Docs complete within 7 days

of first call

CRM doc-received date vs

first call date

Weekly

55% M3 fresh → 70% M6

Files submitted to lender

per week

Lender portal + CRM

Weekly

8 M3 → 30 M6 → 60 M12

Sanctions per month

Lender sanction data + CRM

Monthly

12 M3 fresh → 40 M6 exp.

Disbursements per month

Lender disbursement data

Monthly

8 M3 fresh → 30 M6 exp.

Active case load

CRM — cases in active stages

Weekly

150 → 400 (never exceed 500)

CRM update compliance

% of status changes logged

same day

Daily

100% non-negotiable

File rework rate

Manager QA log — files

returned for correction

Weekly

< 20% M3 → < 10% M6

8. Compensation Structure

Element

Band JO-1

(Fresh)

Band JO-2

(Experienced)

Notes

Monthly Fixed CTC

₹20,000

₹35,000

Confirmed by CPMO

Language Premium

₹2,000/month

₹2,000/month

Telugu, Gujarati, Punjabi,

Malayalam

Variable (Monthly Max)

₹5,000/month

₹5,000/month

Sanction-count linked

Annual Total at Target

₹3,60,000

₹4,80,000

Fixed + variable + language

(if applicable)

Market Benchmark (2025)

WeMakeScholars: ₹3.14 LPA ·

Glassdoor avg: ₹2.4 LPA

Glassdoor 75th pctl: ₹4 LPA

LoanMonk is at or above

market for both tiers

Variable Trigger — Both Bands

Monthly

Sanctions Achieved

Variable

Earned

Notes

0–11 (Fresh) · 0–19 (Exp.)

₹0

Below threshold

12–15 (Fresh) · 20–24 (Exp.)

₹2,500

Partial variable

16–20 (Fresh) · 25–29 (Exp.)

₹4,000

Near-target

21+ (Fresh) · 30+ (Exp.)

₹5,000

Full variable

35+ sanctions in any month

(either band)

₹5,000 + ₹1,000 spot bonus

Exceptional performance — VH

discretion

9. Job Posting TemplateTwo separate postings are recommended — one for fresh hires (Internshala, Naukri for 0–2 years), one for experienced hires (Naukri, LinkedIn for 1–3 years).

 POSTING A — FRESH HIRE

Job Title: Loan Executive — Education Finance (Fresh Graduate) | LoanMonk

Location: Hyderabad / Bangalore | CTC: ₹20,000–22,000/month + performance variable | Type: Full-time

Are you a fresh graduate who is good on the phone, detail-oriented, and wants to work in financial services? LoanMonk — part of Crizac Group — is building India's most agent-connected education loan platform. We need Loan Executives who will be the primary contact for students getting loans to study in the UK, Ireland, Canada, Australia, and the USA.

What You Will Do

•     Call students, explain the loan process, and collect documents

•     Submit files to lenders and track the status of every case

•     Confirm sanctions and disbursements — and cross-sell accommodation

What We Need

•     Any graduate with fluent spoken English and Hindi

•     Good on the phone — patient, clear, and organised

•     Telugu / Gujarati / Punjabi / Malayalam speakers earn ₹2,000/month extra

•     No prior loan experience required — we will train you in Week 1

Apply: careers@loanmonk.in | Subject: Loan Executive — Fresh — [Your Name]

 POSTING B — EXPERIENCED HIRE

Job Title: Loan Executive — Education Finance (1–3 Years Experience) | LoanMonk

Location: Hyderabad / Bangalore | CTC: ₹35,000–40,000/month + performance variable | Type: Full-time

LoanMonk is hiring experienced loan processors for its education finance vertical. If you have worked at GyanDhan, WeMakeScholars, Propelld, or any education loan DSA — or in NBFC retail loan processing — we want to talk to you. You will manage up to 400 active student loan files across all stages, from lead to disbursement.

What You Need

•     1–3 years in education loan processing or NBFC retail operations

•     Hands-on lender portal experience (Avanse, InCred, Credila, SBI, BOB, or similar)

•     Has managed 50+ active files simultaneously

•     Fluent English + Hindi. Regional language = ₹2,000/month extra

Apply: careers@loanmonk.in | Subject: Loan Executive — Experienced