Operation Executive//Cutomer Support Executive// Sals Executive

The Grid - Gaming Arena

HEX Entertainment LLP.

Koramangala, 5th Block 

Location Link: https://maps.app.goo.gl/orWErS1LtCwGxHG5A

New BEL Road

Location: https://maps.app.goo.gl/dtTKMWkcDE2xBiPE7

Post: Gaming Executive Operations

Areas of Impact: Retail Experience 

Salary: upto Rs. 20000 per month. No deductions Plus Performance based incentives 

Timings: 2 Shifts: Morning Shift - 11AM to 8PM OR Evening Shift - 2PM to 11 PM 

*Working on weekends and public holidays *Weekly off: 1 off between Monday to Thursday

Job Description:

• Performing duties mentioned in Opening and Closing checklists
• Understand the functionality of the games.
• Guide players to play the activities.
• Assisting players with questions & needs.
• Executing in a quick and efficient manner.
• Provide professional and extra care to the players.
• Following SOP before games, in between games and after games
• Getting reviews and Instagram Tags/ Posts/ Followers/ Stories.
• On-the-job performing any unit requirements.
• Performing activities mentioned in the opening and closing checklist of the unit.
• Deal with questions and complaints of players and escalate to seniors when required.
• Manage events and bookings as needed.
• Safeguard gaming equipment.
• Troubleshooting Level 1 issues with equipment
• Reporting equipment failures during the shift by raising a maintenance request.
• Alertness when players are playing activities.
• Administrative activities based on need.

Requirement and skills:

• Graduate; additional qualifications will be a plus.
• Proficient in English (oral and written). Must be able to understand and communicate in proper English.
• Good communication skills and with zeal to build carrier in retail sales
• Good work Ethics: Punctual, Honest, Hard worker
• Customer service orientation
• Excellent Execution skills
• Flexible for any shifts
• Team player