Operations Manager

*Service Coordination & Scheduling*

* Receive and manage service requests, complaints, and maintenance calls from clients

* Schedule service visits and allocate technicians based on skill set and availability

* Coordinate preventive maintenance schedules (AMC / CMC)

* Monitor service progress and ensure timely and effective completion

*Technical & Service Support*

Coordinate installation, troubleshooting, repair, and maintenance of:

* CCTV Systems

* Fire Alarm & Fire Fighting Systems

* Access Control & Time Attendance Systems

* Intrusion / Burglar Alarm Systems

* Support technicians with documentation, drawings, and service history

* Ensure adherence to safety standards and statutory regulations

*Customer Communication*

* Act as the primary point of contact for clients regarding all service-related activities

* Proactively update customers on service status, delays, and resolutions

* Handle customer complaints professionally and ensure satisfactory closure

*Documentation & Reporting*

* Maintain accurate service logs, job cards, and maintenance records

* Prepare service reports, attendance records, and SLA compliance reports

* Track warranty status, AMC contracts, and spare parts usage

* Coordinate billing support and service completion confirmations

*Inventory & Internal Coordination*

* Coordinate with stores and procurement teams for spare parts and tools

* Monitor material consumption and ensure availability for service requirements

* Liaise with sales, projects, and accounts teams for service-related coordination

* Support smooth handover from installation to service teams

### *Skills & Competencies*

* Sound knowledge of CCTV and Fire Alarm Systems (Conventional & Addressable)

* Strong planning, coordination, and scheduling abilities

* Excellent communication and customer handling skills

* Basic understanding of networking and electrical systems

* Proficiency in MS Excel, MS Word, and service management software

* Ability to multitask and perform effectively under pressure

### *Qualifications & Experience*

* Diploma or Bachelor’s degree in Electronics, Electrical, or a related field

* 2–5 years of relevant experience in security systems service coordination (preferred)

* Prior experience in AMC / CMC management will be an added advantage

### *Preferred Attributes*

* Strong organizational skills with keen attention to detail

* Problem-solving and solution-oriented mindset

* Team player with a proactive and responsible attitude