Presales Executive

Position Summary

The Pre-Sales Executive plays a vital role in generating and nurturing potential customer leads before they are handed over to the Sales Team. The role involves interacting with prospective buyers, understanding their investment requirements, explaining project details, scheduling site visits, maintaining customer records, and ensuring a seamless customer experience throughout the pre-sales journey. The ideal candidate should possess excellent communication skills, a customer-focused approach, and the ability to build trust with potential clients.

Key Responsibilities·      

·      Generate and qualify leads through inbound and outbound calls, digital campaigns, referrals, and marketing activities.

·      Understand customer requirements and recommend suitable farmland and real estate investment opportunities.

·      Provide accurate information about projects, pricing, amenities, legal approvals, payment plans, and ongoing offers.

·      Schedule and coordinate site visits between prospective customers and the sales team.

·      Maintain regular follow-ups with potential customers to nurture leads until conversion.

·      Update and manage customer information in CRM software and maintain accurate daily reports.

·      Coordinate closely with the sales and marketing teams to ensure smooth lead handover and customer engagement.

·      Respond promptly to customer enquiries through phone calls, email, WhatsApp, and social media platforms.

·      Achieve assigned lead generation, appointment, and follow-up targets while maintaining high service standards.

·      Build long-term customer relationships by delivering professional, transparent, and courteous communication.

·      Stay updated on market trends, competitor offerings, and company projects to confidently address customer queries.

·      Ensure complete confidentiality of customer information and comply with company policies.

Qualifications & Experience·      

·      Bachelor's degree in any discipline (preferred).

·      0–3 years of experience in pre-sales, telecalling, customer service, or real estate sales support.

·      Freshers with excellent communication skills may also apply.

·      Proficiency in Microsoft Office and CRM software is preferred.

Key Skills·      

·      Excellent verbal and written communication

·      Customer relationship management

·      Negotiation and persuasion

·      Active listening

·      Time management and multitasking

·      Problem-solving

·      Professional telephone etiquette

·      Team collaboration