Sales And Marketing Executive // Customer Support Executive

Retail Unit Name: The Grid

Company Name: HEX Entertainment LLP.

New BEL Road

Location: https://maps.app.goo.gl/dtTKMWkcDE2xBiPE7

EXP- 1 -4Yrs

Customer support executive

*Timings: 11AM to 8PM

*Weekly off: 1 weekday off per week. 

Role:

• Calling as per database for Customer retention 
• Find, Contact, Close — Find and contact potential customers
• LinkedIn 
• Event Management Companies 
• Corporates
• Lead Generation
• When ever required handle both Phones and Web inquires
• When ever required reply to google reviews
• Manage Email campaigns, SMS campaigns, and any other campaigns created for promoting the unit.
• Study the details of each activity and be up to date with the offers for each of these activities. 
• Obtaining and updating lists of customers’ contact details.
• Calling active and budding clients to encourage the purchase of activities.
• Addressing customers’ uncertainties, grievances, and suggestions on time. 
• Noting important details of each conversation.
• Facilitating with the front executives, Managers with regards to the inquiries and bookings
• Communicating verbal acceptances of offers to our sales team for closing.
• Recording all successful and unsuccessful attempts to close sales.
• Attending regular team meetings to clarify progress and performance-related expectations.
• Conducting each of your functions with the utmost respect, regardless of others' dispositions.

Skills:

• High school diploma or equivalent.
• Prior experience as a telecaller or similar.
• Basic Computer literate with knowledge of basic MS tools.
• Exposure to diverse viewpoints, cultural norms, and experiences.
• Superb verbal communication.
• Ability to switch your communication style on a whim.
• Superb interpersonal, research, and record-keeping skills.
• Capacity to receive critique without internalizing it.
• Ability to bond with clients and push for sales.

Inside Sales Lead – B2C & B2B | Marketing Manager //Social Media & Brand Management

The Grid - Gaming Arena

HEX Entertainment LLP.

New BEL Road

Location: https://maps.app.goo.gl/dtTKMWkcDE2xBiPE7

Post:  Marketing Manager /Marketing Executive

EXP- 2-4Yrs 

Work timings:

Shift - 12AM to 9PM

*Working on weekends and public holidays

*Weekly off: 1 off between Monday to Thursday/Sunday 

• Job OverviewWe are looking for a dynamic, energetic, and result-driven Inside Sales Lead for our gaming and entertainment zone in Bengaluru. The ideal candidate should have strong experience in B2C and B2B sales, customer acquisition, lead conversion, social media marketing, and brand management.The candidate will be responsible for driving revenue growth, increasing customer footfall, managing corporate and group bookings, handling digital promotions, and building strong brand visibility through online and offline marketing initiatives.Key ResponsibilitiesSales & Business DevelopmentGenerate and convert B2C and B2B leads for gaming activities, events, memberships, birthday parties, and corporate bookings
• Build and maintain relationships with corporates, colleges, schools, event planners, and local communities
• Handle inside sales activities including inbound and outbound calls, follow-ups, lead nurturing, and closures
• Develop strategies to improve memberships, repeat visits, and customer retention
• Achieve monthly sales targets and revenue goals
• Coordinate with operations teams to ensure smooth customer experience and event execution
• Social Media Marketing & Brand ManagementManage and grow the brand presence across Instagram, Facebook, YouTube, LinkedIn, and Google
• Plan and execute social media campaigns, promotional activities, and local marketing initiatives
• Create engaging content including reels, posters, offers, stories, and promotional videos
• Manage influencer collaborations, partnerships, and branding activities
• Monitor social media trends, campaign performance, and customer engagement metrics
• Handle online reputation management and customer feedback responses
• Events & Customer EngagementOrganize gaming tournaments, events, birthday packages, and promotional activities
• Coordinate marketing tie-ups and promotional partnerships
• Plan customer engagement campaigns to increase footfall and brand awareness
• Support event promotions and local area marketing activities
• Reporting & CoordinationTrack sales pipeline, campaign ROI, and customer acquisition metrics
• Maintain CRM and lead management reports
• Coordinate with vendors for branding materials and event setup
• Prepare weekly and monthly sales & marketing performance report
• Required Skills & QualificationsBachelor’s degree in Marketing, Business Administration, Media, Sales, or related field
• 1–5 years of experience in Inside Sales, Business Development, Marketing, Entertainment, Retail, Hospitality, or Gaming industry preferred
• Strong experience in B2C and B2B sales
• Excellent communication, negotiation, and interpersonal skills
• Strong understanding of digital marketing and social media platforms
• Sales-oriented mindset with strong customer acquisition focus
• Ability to handle customer engagement activities and events
• Strong organizational and time-management skills
• Creative thinking and problem-solving abilities
• Ability to work in a fast-paced entertainment environment
• Technical SkillsSocial Media Marketing (Instagram, Facebook, YouTube, LinkedIn)
• Inside Sales & Lead Conversion
• CRM & Customer Relationship Management
• Meta Ads Manager and Google Ads
• Canva and basic graphic design tools
• Google Analytics and campaign tracking
• Content Creation & Reel Marketing
• Email & WhatsApp Marketing
• MS Excel, PowerPoint, and reporting tools
• SEO and Local Business Promotion basics
• Photography & Basic Video Editing (Good to have)
• BenefitsOpportunity to work in a fast-growing gaming and entertainment industry
• Fun, energetic, and creative work environment
• PF & ESI benefits
• Attractive incentives and performance bonuses
• Career growth opportunities
• Exposure to event management, sales strategy, and digital branding

Preferred Keywords#InsideSales#B2BSales#B2CSales#BusinessDevelopment