Telecaller

Role Overview

We are looking for a results-driven Senior Telecaller / Telecalling Team Lead to drive outbound sales while leading and mentoring a team of telecallers. The ideal candidate will have strong communication skills, experience managing high-volume calling operations, and a proven ability to achieve sales targets through effective team leadership.

Key Responsibilities

• Lead, mentor, and manage a team of 10 or more telecallers to achieve daily, weekly, and monthly sales targets.
• Conduct outbound calls to prospective customers and generate qualified sales opportunities.
• Monitor team performance, call quality, and productivity through regular coaching and feedback.
• Develop calling strategies to improve conversion rates and maximize revenue.
• Handle customer escalations and assist team members in closing complex sales.
• Ensure timely follow-ups with prospects and maintain strong customer relationships.
• Track and report daily sales metrics, team performance, and conversion ratios.
• Maintain accurate records of customer interactions and sales activities in the CRM.
• Collaborate with the Sales, Marketing, and Operations teams to optimize lead quality and sales processes.
• Train new team members on product knowledge, sales techniques, and customer handling.

Requirements

• 3–5 years of experience in Telecalling, Inside Sales, or Tele Sales.
• Minimum 1–2 years of experience managing a team of 10 or more telecallers.
• Proven track record of consistently achieving or exceeding sales targets.
• Excellent leadership, coaching, and team management skills.
• Strong objection handling and negotiation abilities.
• Comfortable working in a target-driven, high-growth startup environment.
• Familiarity with CRM tools and Microsoft Excel/Google Sheets.

Language Requirements

Mandatory:

• Fluent in Hindi
• Fluency in at least one South Indian language:
• Kannada
• Tamil
• Telugu
• Malayalam

Preferred:

English communication skills for internal coordination.