Telecaller

Role Overview

You will be the voice of Gogo Cabs — the first point of contact for our driver partners and customers. Your primary job is to handle inbound and outbound calls, resolve queries, run follow-ups, and keep our operations running smoothly on the ground. Beyond calls, you'll handle day-to-day system work — updating records, tracking status, flagging issues — that keeps the backend clean and reliable.

If you have an interest in learning more — SEO, tech, or how a startup is built end-to-end — we'll actively support that growth.

What You'll Do

Core Responsibilities

Handle inbound calls from driver partners — onboarding queries, trip issues, payment concerns, and general support

Make outbound follow-up calls to drivers for document verification, ride confirmations, and pending actions

Follow up with customers on booking confirmations, complaints, and feedback

Log call outcomes accurately in internal systems (CRM / ops dashboard)

Escalate unresolved issues to the right team member promptly

Coordinate with the operations team to ensure trip fulfilment and reduce gaps

System Work

Update driver records, trip statuses, and verification flags in the backend

Maintain follow-up trackers and ensure no lead or issue falls through the cracks

Support the team during peak hours with data entry, status checks, and internal coordination

What We're Looking For

Fluency in English (mandatory) and at least one of Malayalam, or Hindi

English communication sufficient for internal reporting and written updates

Clear, calm, and confident phone manner — you don't get rattled easily

Basic computer literacy — comfortable with Google Sheets, WhatsApp, and learning new tools

Reliable, punctual, and self-driven — we're a lean team and accountability matters

Prior experience in tele-calling, customer support, or field coordination is a plus, but not mandatory

Growth Opportunities (Fully Optional)

We're a startup, which means you'll be surrounded by people building real things. If you're curious and willing to learn, we'll give you access to:

SEO basics — how we rank on Google, how our 24,000+ route pages work, what makes content perform

Coding fundamentals — how our platform is built, basic scripting, no prior experience needed

System & product thinking — how we design our booking flow, pricing engine, and driver network

These are not requirements. But if you want to grow beyond tele-calling into operations, marketing, or tech, this is a place where that path is real.