Admission Counsellor/ Tele Counsellor

ABOUT US:

Veranda Race is a Veranda Enterprise company. The parent company, Veranda Learning Solutions was founded in 2012, by the Kalpathi AGS Group. Veranda Learning Solutions is a public listed education technology company that offers a bouquet of training programs for competitive exam preparation, including State Public Service Commission, Banking, Insurance, Railways, IAS, and CA, as well as a slew of professional skilling and upskilling programs.

Veranda Learning Solutions’ platform combines technology, processes, and methodologies to provide high-quality, in-depth, personalized learning opportunities and content to learners across the country. Dedicated to creating an impact on students and delivering successful academic outcomes, Veranda adopts a multi-modal delivery system backed by a rigorous and disciplined learning framework. The company provides services through a host of brands: Veranda RACE, Veranda IAS, Edureka, Six Phrase, Veranda HigherEd, Edureka Learning Centre, SmartBridge, BAssure Solutions, Talent Academy and Publications, Sreedhar’s CCE, Educare Infra and PHIRE.

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About the role:

We are looking for an enthusiastic Academic Counselling Representative to contribute in generating sales for Veranda Race. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective Academic Counsellors / Academic Counselling Representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products over the phone as well as dealing with complaints and doubts. The goal is to help Veranda Race grow by bringing in customers and developing business.

Roles and Responsibilities

•  Counselling potential learners, helping them plan their career path and understanding how Veranda Race can catalyse their career.

•  Carrying weekly enrollment /revenue and collection targets.

•  Establishing the uniqueness and effectiveness of Veranda Race model of online/blended learning.

•  Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, sales closing, and post-sales relationship management.

•  Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality.

•  Manage large amounts of Inbound calls / Outbound calls 

•  Generate sales leads

•  Identify and assess customers’ needs to achieve satisfaction

•  Build sustainable relationships and trust with customer accounts through open and interactive communication

•  Provide accurate, valid, and complete information by using the right methods/tools

•  Meet personal/customer service team sales targets and call handling quotas

•  Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution

•  Keep records of customer interactions, process customer accounts, and file documents

•  Follow communication procedures, guidelines, and policies

•  Take the extra mile to engage customers

What are the deliverables / KPI’s?

•  Weekly revenue targets to be met consistently.

Requirements 

•  Proven experience as telesales representative or other sales/customer service role

•  Proven track record of successfully meeting sales quota preferably over the phone

•  Good knowledge of relevant computer programs (Any CRM software) and telephone systems

•  Ability to learn about products and services and describe/explain them to prospects

•  Excellent knowledge of required language 

•  Excellent communication and interpersonal skills

•  Cool-tempered and able to handle rejection

•  Outstanding negotiation skills with the ability to resolve issues and address complaints

Growth Path 

The Candidate selected for the role is expected to grow into an Academic Counsellor Lead within the sales team. Generating good leads and sales to the organisation and showing leadership qualities can help the candidate reach the above mentioned role. 

Educational Qualification 



•  Any degree Experience Requirement

•  1 year and above sales experience  

• Only Female Candidates are eligible for this position