Assistant Manager

Assistant Store Manager

Reporting to: Store Manager / Area Manager          

KRA:

• Store Operations
• Sales & Budget
• Customer Service
• Billing & Cash Handling
• People Management & Training / Retention

Knowledge, Skills & Abilities:

• Effective communication & influencing skills.
• Ability to work in a Team.
• Excellent customer handling skills
• Customer Service orientation

Duties & Responsibilities:

·       Reporting on time as per allocated shift.

·       Adhering to all the SOPs at the outlet level

·       Serving customers in a timely manner.

·       Providing excellent customer service.

·       Maintaining the outlet cleanliness & hygiene.

·       Adhering to work timing & duty roaster assigned by the Store manager.

·       Wearing the prescribed uniform while on duty.

·       Adhering grooming & personal hygiene standards.

·       Customer relationship (Greeting with a smile, Welcoming & thanking, Taking order)

·       Attending training sessions to grow knowledge of products and to develop customer service skills.

·       Resolving phone, walk-in, mail, fax, and email customer inquiries. Identifying customer needs.

·       Forwarding and escalating inquiries to relevant individuals and departments.

·       Contacting customers to give them accurate feedback on the progress of their inquiries.

·       Updating customer information as required.

·       Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of items.

·       Contribute ideas to resolve customer problems to improve productivity.

·       Work within various teams to ensure outstanding customer service.

·       Maintain broad knowledge of customer products and services.

·       Participate in meetings and activities held to improve customer satisfaction and business performance.