Bus Attendant

Role Overview

The Bus Steward is responsible for delivering a high-quality onboard experience by ensuring passenger comfort, cleanliness, and prompt assistance throughout the journey. This role plays a key part in enhancing customer satisfaction and maintaining RKK Travels’ premium service standards.

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Key Responsibilities

1. Passenger Assistance & Boarding

• Welcome passengers warmly during boarding 

• Assist with seat/berth allocation 

• Support passengers with luggage when required 

• Ensure smooth and organized boarding process 

• Assist with ad hoc ticket booking

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2. Customer Experience & Service

• Maintain a friendly, respectful, and professional approach at all times 

• Assist passengers with onboard facilities (charging ports, water, blankets, etc.) 

• Ensure a comfortable and pleasant journey experience 

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3. Cleanliness & Upkeep

• Maintain high cleanliness standards inside the bus at all times by effectively overseeing cleaning staff.

• Maintain high standards of comfort and functionality by regularly checking and ensuring:

- Beds and pillows are clean and well-arranged 

- Curtains are neat and properly maintained 

- Cabin hygiene is consistently upheld 

- All onboard amenities are functioning properly

- Report any maintenance issues immediately 

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4. Issue Handling & Support

• Address passenger concerns promptly and politely 

• Coordinate with driver/captain for quick resolution 

• Escalate serious issues to management immediately 

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5. Feedback & Rating Support

• Encourage passengers to share feedback and ratings 

• Assist passengers in completing survey links if required 

• Support efforts to improve overall customer ratings 

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6. Safety & Compliance

• Ensure passengers follow safety guidelines 

• Be aware of emergency procedures 

• Assist in managing any emergency situation calmly 

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7. Professional Conduct

• Maintain punctuality and discipline 

• Be well-groomed and presentable in uniform 

• Communicate politely and respectfully with all passengers 

Skills Required

• Good communication skills (Tamil/Kannada; Basic English) 

• Customer-friendly attitude 

• Problem-solving ability 

• Patience and professionalism 

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Work Details

• Location: As per route allocation 

• Shift: Flexible (including night travel) 

• Travel: Required 

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Performance Indicators (KPIs)

• Passenger satisfaction & feedback 

• Cleanliness standards maintained 

• Issue resolution effectiveness 

• Professional behavior and punctuality 

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Why Join RKK Travels

• Opportunity to work with a premium travel brand 

• Customer-focused work environment 

• Growth in hospitality and service roles