Cheif Administrative Officer / Cheif Executive Officer

Job Title: Chief Administrative Officer (CAO)Location: Dr Heal Pain Cure Hospital

Department: Administration

Reporting To: Managing Director / CEO

Job Summary:The Chief Administrative Officer (CAO) is responsible for overseeing the overall administrative operations of the hospital. This role ensures efficient functioning of all non-clinical departments, supports strategic planning, and maintains high standards of operational excellence, compliance, and patient satisfaction.

• Key Responsibilities:Oversee daily hospital administrative operations including front office, housekeeping, billing, and support services
• Develop and implement administrative policies, procedures, and systems for smooth functioning
• Ensure compliance with healthcare regulations, legal requirements, and internal policies
• Coordinate with medical, HR, finance, and marketing departments for integrated operations
• Monitor hospital performance metrics and implement improvements for efficiency and cost control
• Manage vendor relationships, facility management, and procurement processes
• Supervise administrative staff, conduct performance reviews, and ensure proper training
• Handle patient grievances and ensure high levels of patient satisfaction and service quality
• Support strategic planning and execution of hospital growth initiatives
• Ensure proper maintenance of hospital infrastructure and safety standards
• Key Skills & Competencies:Strong leadership and decision-making skills
• Excellent organizational and problem-solving abilities
• Good understanding of hospital operations and healthcare compliance
• Effective communication and interpersonal skills
• Financial and operational management knowledge
• Ability to handle high-pressure situations and multitask efficiently
• Qualifications:Master’s degree in Hospital Administration (MHA), Healthcare Management, Business Administration (MBA), or related field
• Minimum 8–12 years of experience in hospital administration or healthcare operations
• Prior leadership experience in a multi-specialty hospital preferred
• Additional Requirements:Strong knowledge of NABH standards and healthcare regulations
• Proficiency in hospital management systems and MS Office
• Ability to lead cross-functional teams and drive operational excellence

Compensation:As per industry standards and based on experience