Customer Care Executive

• ion·      Managing incoming & Outgoing calls and customer service inquiries
• ·      Generating sales leads that develop into new customers
• ·      Identifying and assessing customers’ needs to achieve satisfaction
• ·      Build sustainable relationships and trust with customer accounts through open and interactive communication
• ·      Provide accurate, valid and complete information by using the right methods/tool.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• ·      Keep records of customer interactions, process customer accounts and file documents
• ·      Follow communication procedures, guidelines and policies

·      Take the extra mile to engage customers