Customer Care Executive

Job Description – Lead Conversion ExecutiveRole SummaryWe are looking for dynamic and customer-focused professionals to manage the Lead Conversion Process. The role involves handling customer inquiries related to skincare and cosmetology services, resolving queries, and converting leads into walk-in appointments through effective communication and relationship-building.

• Key ResponsibilitiesHandle inbound and outbound customer calls regarding skincare and cosmetology-related services.
• Understand customer requirements and provide accurate information about services and treatments.
• Convert inquiries into confirmed walk-in appointments and drive lead closures.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Maintain accurate call records and update customer information in the CRM system.
• Ensure high levels of customer satisfaction and service quality at all times.
• Compensation & BenefitsSalary: ₹21,000 per month
• Work Mode: Work from Office
• Working Days: 6 Days a Week
• Weekly Off: 1 Rotational Week Off
• Shift: Rotational Shift
• Eligibility CriteriaGraduate from any stream or discipline.
• Immediate joiners preferred.
• Minimum 1 year of experience in Sales, Lead Conversion, Customer Service, or a related field.
• Candidates with a Sales background or Cosmetology/Skincare industry experience will be preferred.
• Strong communication skills in English + any one of the following languages:
• Kannada
• Hindi
• Bengali
• Marathi
• Gujarati
• Required SkillsExcellent communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Customer-centric approach with problem-solving skills.
• Basic knowledge of CRM tools and call documentation.
• Ability to work in a target-driven environment.
• Preferred SkillsExperience in lead generation, lead conversion, or telesales.
• Exposure to the skincare, beauty, wellness, or cosmetology industry.
• Ability to build rapport and maintain customer relationships effectively.

Skills & Requirements

Required SkillsExcellent verbal communication skills in Hindi and/or English.Strong customer handling and interpersonal skills.Ability to convince and convert leads into walk-in appointments.Ability to handle inbound and outbound calls professionally.Willingness to work in rotational shifts and a target-driven environment.

Preferred SkillsPrior experience in BPO, Telecalling, Customer Service, Telesales, or Lead Conversion.

Experience

1 - 5 years

Education

Graduation (10 + 2 + 3)

Age Range

18 - 30 years

Languages Required

English, Hindi, Kannada, Marathi, Gujarati, Bengali