Customer Experience Agent

Customer Support Agent – International process

**Company:** [Alorica]

**Job Type:** Full-Time

**Location:** BELLANDUR

**Shift:** Rotational / Night Shift

## Job Summary

We are seeking dynamic and customer-focused individuals to join our team as Customer Support Agents for international clients. The role involves handling customer inquiries, resolving issues efficiently, and delivering exceptional service through voice, chat, or email support channels.

## Key Responsibilities

* Handle inbound and outbound customer interactions professionally.

* Resolve customer concerns related to products, services, billing, or technical support.

* Provide accurate information and maintain high customer satisfaction levels.

* Document customer interactions and update records in the system.

* Meet productivity, quality, and performance targets.

* Escalate complex issues to the appropriate department when necessary.

* Maintain confidentiality and comply with company policies and procedures.

## Required Qualifications

* Excellent verbal and written communication skills in English.

* High school diploma or equivalent; graduates preferred.

* Strong problem-solving and interpersonal skills.

* Ability to work in rotational shifts, including night shifts.

* Basic computer knowledge and typing skills.

* Prior BPO/customer service experience is an advantage but not mandatory.

## Preferred Skills

* Active listening and empathy.

* Ability to multitask in a fast-paced environment.

* Team-oriented mindset with a positive attitude.

* Familiarity with CRM tools and customer support software.

## Benefits

* Competitive salary package

* Performance incentives

* Paid training

* Health and wellness benefits

* Career growth opportunities

* Supportive and inclusive work environment

## Why Join Us?

At Alorica we value people and customer experience. Join a global team where you can build your career, enhance your communication skills, and work with international clients in a professional environment.

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