Customer Relations & Recovery Executive

About the Role: (This position is for Females and Physically Challenged Candidates with Age 30 Above only)

We are looking for a mature, composed, and responsible female candidate (preferably married ) to handle customer relationship management and payment recovery operations. The role requires a balanced approach of politeness and firmness to ensure timely collections while maintaining strong customer relationships.

Key Responsibilities of a Customer Relations, Sales & Payment Recovery Executive

• Handle customer relationships, enquiries, complaints, and payment coordination professionally.
• Convert incoming leads into customers through tele-calling and regular follow-ups.
• Coordinate with prospective clients and work towards closing sales/orders.
• Prepare and share quotations, estimations, and proposals with customers.
• Meet customers and prospective clients whenever required.
• Track outstanding payments and ensure timely payment recovery through calls, WhatsApp, and emails.
• Maintain records of customer payments, labour payments, vendor payments, and follow-up reports.
• Coordinate with field executives, marketing team, accounts, and operations team for smooth execution.
• Maintain daily MIS reports and documentation using MS Office (Excel, Word, Email).
• Communicate effectively in English and local languages (Kannada mandatory; Tamil, Telugu, Hindi preferred).
• Maintain complete confidentiality and secrecy of company business operations, customer data, pricing, and internal information.
• Work with professionalism, discipline, and a customer-focused approach to support business growth and collections.

Required Skills:

• Good knowledge of MS Office (Excel, Word, basic email handling)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and maturity
• Good follow-up discipline and documentation skills
• Basic understanding of billing and payment processes

Communication & Language Skills

• Communicate effectively in English and local languages (Kannada is mandatory; Tamil, Telugu, Hindi preferred)
• Maintain a calm, polite, and firm tone during follow-ups

Salary Range:

₹15,000 – ₹20,000 per month (based on the seniority with experience and capability) + Incentives and Bonus will be eligible only after successful completion of 6 months from the joining date.

Working Days & Timing:

• 6 Days a Week
• 9:30 AM to 6:30 PM
• We are also open if you want to work from home but this shall be limited to not more than 10 days a month and only after prior approval.