Customer Relations Specialist

Dear Candidate, We are currently hiring for the position of Process Associate (Voice Process) for the Tanishq Premium Process at our Marathahalli location. We are seeking energetic, customer-focused individuals with strong problem-solving skills to join our team. Role Overview: - Location: Marathahalli/ Silk Board (Maruthi Chambers) (On-site) - Shift: Day Shift (6 days/week, Sundays off) - Salary (CTC): Up to ₹26,000 per month, plus performance-based incentives - Transportation: Cab facility is not provided Key Responsibilities: - Manage outbound calls with professional communication. - Resolve customer queries regarding gold, platinum, and diamond jewellery. - Generate leads by encouraging store visits and maintaining accurate interaction records. - Contribute to the continued success of a leading jewellery brand. Requirements: - Education: Any Graduate or Postgraduate. - Experience: 0–2 years. - Languages: Proficiency in both English and Hindi is mandatory. - Skills: Strong interpersonal skills and a customer-centric approach. Benefits: - Fixed day shifts for work-life balance. - Structured training, mentoring, and career growth opportunities. - A supportive team environment. Interview Process: The selection process involves two virtual rounds: 1. Operational Round 2. Client Round The scheduled joining date for selected candidates are next day joining