Customer Relationship Executive

Greeting Clients: You'll be the first point of contact for visitors, welcoming them warmly and professionally.

• Answering Phones and Emails: Responding to phone inquiries, emails, and messages promptly and efficiently, directing inquiries to the appropriate departments when needed.

• Scheduling Appointments: Scheduling meetings or calls between clients and the sales team, designers, or other relevant personnel.

• Maintaining Reception Area: Keeping the reception area clean, organized, and presentable, ensuring a positive first impression for visitors.

Client Handling:

• Understanding Client Needs: Actively listening to client inquiries and requests to understand needs and interests related to our products. 

• Product Knowledge: Possessing a strong understanding of the company's products, including our materials, designs, customization options, and pricing.

• Providing Product Information: Clearly and concisely explaining product features and benefits to clients, addressing their questions and concerns effectively. You might also showcase brochures or catalogs.

• Sales Support: Potentially assisting the sales team by qualifying leads, scheduling product demonstrations, or following up with clients after their visit. Additional Responsibilities:

• Maintaining Client Records: Keeping accurate records of client interactions, including contact information, preferences, and notes from previous conversations. This can be crucial for future communication and personalized service.

• Administrative Tasks: Performing general administrative tasks like filing, photocopying, and managing office supplies.

• Maintain of Petty Cash and records with the co-Ordination of Accounts