Customer Relationship Management

Role Overview:

We are looking for a dynamic and customer-focused professional who can handle both customer

relationship management and telecalling/sales activities. The role involves interacting with

prospective and existing parents, managing admissions, and ensuring a smooth end-to-end

experience.

Key Responsibilities:

• Handle inbound and outbound calls and respond to inquiries

• Provide complete information about the institution and programs

• Follow up on leads and convert them into admissions

• Act as a primary point of contact for parents

• Maintain strong relationships and ensure parent satisfaction

• Handle admission and post-admission support

• Maintain accurate records in CRM tools or Excel

• Coordinate with internal teams for smooth operations

• Manage feedback and resolve concerns effectively

Skills Required:

• Strong communication and interpersonal skills

• Good convincing and negotiation ability

• Customer-focused and target-driven mindset

• Strong follow-up and organizational skills

• Basic knowledge of CRM tools (Zoho, Salesforce, HubSpot) and Excel

Qualifications:

• Any Graduate

• 2–5 years of relevant experience in CRM, telecalling, or sales

• Experience in the education sector is an added advantage

Ideal Candidate:

• Confident and approachable

• Self-motivated and result-oriented

• Strong relationship-building skills

• Organized and detail-oriented