Customer Support Executive

Job Description:

Globiva is actively hiring experienced professionals for the Homelane Voice Process. This is a full-time role focused on customer interaction and support, requiring fluency in a regional language along with Hindi and English. Candidates must have a minimum of 1 year of experience in a customer service or voice process role and should be comfortable handling post-sale customer engagement.

As a Customer Support Executive, your core responsibility will be to communicate effectively with customers, resolve issues promptly, and ensure a high level of satisfaction through each interaction. You will also be expected to document service conversations, coordinate with internal teams for escalation management, and uphold quality service standards. The ability to switch between languages, stay calm under pressure, and deliver accurate solutions is essential for this position.

Qualifications: Minimum 12th pass (Graduation preferred)

Experience: Minimum 1 year in a voice-based support process

Shift: General shift, 9-hour window between 9:00 AM – 9:00 PM

Working Days: 6 days a week with 1 rotational off day

Salary Structure:

• CTC: ₹25,000/month
• Take-home: ₹20,800/month
• Incentives: Up to ₹50,000/month based on performance

Interview Process:

1. HR Round
2. Operations Round
3. Client Round
4. Final Client Round