Customer Support Executive

We are open only for walk in interviews

Customer Support Associate – SupportTeam

Department: Customer Experience (CX)

Location: Bangalore, HSR

Employment Type: Full-time

About the Role:

We are looking for passionate and customer-focused Customer Support Associates to join

our dynamic CX team. The ideal candidate will be committed to delivering exceptional

support experiences, managing high volumes of customer interactions efficiently, and

maintaining a positive, solution-oriented attitude. This role requires flexibility to work in split

shifts and thrive in a fast-paced environment.

About Sugar.fit

Founded in 2021,sugar.fit provides a “Personalized evidence-based path to Type 2

andPreDiabetes Reversal & management”. sugar.fit leverages a precision health platform

combining CGM sensors, Machine Learning, and Medical Science to improve human

metabolic health and reverse chronic disease through precision nutrition, progressive fitness,

and behavioral health advice. We are backed by Cure.fit, Tanglin Venture Partners, Endiya

Partners and Mass Mutual Ventures with $11M in Series A funding.

We are eager to leverage the power of technology to help people live everyday lives. We

are looking for true-blue product folks who are passionate about solving problems using

technology and are eager to work in an early-stage start-up to join our team.

If you are passionate about and have experience building platform products in the domains

of health, fitness, mobile, and data, we would love to talk to you. Our current headcount is

300+ employees, and we are expanding rapidly across different cities of India and we are

looking for experienced Customer Support / Relationship Manager role to join our team.

Key Responsibilities:

● Make 100+ outbound/inbound calls per day to assist and guide new users through

the onboarding journey.

● Ensure timely completion of assigned tasks and achieve daily performance targets.

● Provide accurate information and personalized assistance to new customers.

● Understand user pain points and collaborate with internal teams to enhance the

onboarding experience.

● Maintain detailed records of interactions using CRM tools.

● Handle queries with professionalism, empathy, and urgency.

● Contribute to continuous improvement by sharing user insights and feedback.

Requirements:

● Proven experience in a customer-facing or telecalling role (inbound/outbound).

● Strong communication and interpersonal skills with a customer-first mindset.

● Ready to work in split shifts and adapt to changing business needs.

● Target-oriented and comfortable working in a high-energy, performance-driven

environment.

● Familiarity with CRM or ticketing systems (experience with Kapture is a plus).

● A self-starter who is ready to hustle and deliver results consistently.

Why Join Us:

● Opportunity to be part of a high-impact team shaping the first experience for our

customers.

● Growth-oriented environment with learning and career advancement opportunities.

● Collaborative and supportive work culture that values initiative and ownership