Customer Support Executive

Job Overview:

We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.

Key Responsibilities:

Customer Engagement:

Connect with assigned customers as per defined contact policies

Deliver a high-quality digital banking experience

Understand customer requirements and recommend suitable products

Handle inbound/outbound calls as per quality standards

Resolve customer queries within defined timelines

Promote digital banking services for enhanced customer convenience

Maintain accurate records of customer interactions in CRM systems

Address and resolve customer complaints effectively

Build long-term customer relationships

Ensure customer retention and minimize attrition

Sales & Portfolio Management:

Achieve assigned sales and portfolio targets

Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)

Profile customers to identify sales opportunities

Ensure eligibility and compliance before offering products

Monitor key account activities and report as required

Process customer requests and transactions accurately

Process & Compliance:

Maintain proper documentation of all customer interactions

Adhere to banking policies, regulatory norms, and internal guidelines

Ensure timely updates in CRM and reporting systems

Eligibility Criteria:

Qualification: Graduate (any stream except B.Tech/BE)

Experience: Freshers can apply (0–1 year experience preferred)

Key Skills Required:

Basic knowledge of banking and financial products

Strong verbal and written communication skills

Customer-focused approach

Sales and persuasion abilities

Basic computer and CRM knowledge

Ability to build and maintain customer relationships

Language Requirement:

Fluent English (mandatory)

Proficiency in any one: Hindi / Tamil / Malayalam / Kannad