Email Support Executive

Role Overview : We are looking for a Customer Support Executive to serve as the first point of contact for customers, ensuring timely and effective resolution of queries across voice and non-voice channels. The role requires strong communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities :

• Act as the primary point of contact to address and resolve customer queries efficiently.
• Handle customer interactions across multiple channels including calls, email, and chat.
• Ensure all valid customer concerns are prioritized and resolved within defined timelines.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Acknowledge and resolve customer complaints in a professional manner.
• Provide prompt responses to customer inquiries with a focus on customer satisfaction.
• Develop a strong understanding of products/services to effectively assist customers.
• Process customer requests including orders, applications, and service-related queries.
• Collaborate with internal teams to ensure seamless issue resolution.
• Share feedback to improve overall customer service processes and efficiency.
• Maintain a positive, empathetic, and professional attitude in all interactions.

Requirements :

• Minimum 1 year of experience in a voice and/or non-voice (BPO/call center) environment.
• Strong verbal and written communication skills.
• Proficiency in English and Hindi; knowledge of South Indian languages is an added advantage.
• Basic working knowledge of MS Excel.
• Ability to work in a fast-paced, target-driven environment.
• Willingness to work from office / BCP (Business Continuity Plan) requirements as needed.

Key Skills :

• Customer Handling & Complaint Resolution
• Communication & Interpersonal Skills
• Multichannel Support (Voice, Chat, Email)
• Problem-Solving & Attention to Detail
• Time Management & Prioritization