Guest Relations Executive
Capitalist Yard India Private LimitedCentral Telecom Society, Bengaluru/Bangalore
₹25,000 - ₹40,000 monthly
Fixed
₹25,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹25,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
15 applicants
Benefits include: PF, Flexible Working Hours, Laptop, Health Insurance
Job Description
- Key Responsibilities (KRA) – Guest Relations Executive / Front Office (Luxury Real Estate)1. Guest Reception & Front Desk ManagementWelcome clients, channel partners, and visitors with professionalism and warmth.
- Ensure a premium customer experience from arrival to departure.
- Manage the reception area and maintain a clean, organized, and presentable front office.
- 2. Visitor ManagementRegister all visitors and maintain accurate visitor records.
- Issue visitor passes and coordinate security protocols.
- Inform the concerned sales representative or department about guest arrivals.
- 3. Customer AssistanceAssist customers with inquiries regarding projects, appointments, and amenities.
- Guide visitors to meeting rooms, sales lounges, or site visit vehicles.
- Handle customer requests promptly and courteously.
- 4. Call & Email ManagementAnswer incoming calls professionally and direct them to the appropriate department.
- Respond to customer emails and inquiries in a timely manner.
- Maintain call logs and inquiry records.
- 5. Appointment CoordinationSchedule and confirm appointments for the Sales, CRM, and Management teams.
- Coordinate meeting room bookings and ensure meeting readiness.
- 6. Hospitality ManagementArrange refreshments for clients and VIP guests.
- Ensure hospitality standards are maintained at the experience center or sales office.
- Coordinate with housekeeping and pantry staff.
- 7. Coordination with Internal TeamsLiaise with Sales, CRM, Marketing, Administration, and Facility teams.
- Ensure smooth customer movement and coordination during events and site visits.
- 8. Customer ExperienceDeliver a luxury hospitality experience aligned with the company's brand standards.
- Handle customer concerns professionally and escalate issues when necessary.
- Collect customer feedback to improve service quality.
- 9. Administrative SupportMaintain front office registers, courier records, and office supplies.
- Assist in document handling, filing, and data entry.
- Support event and promotional activities conducted at the sales office.
- 10. Reporting & CompliancePrepare daily visitor reports and reception MIS.
- Ensure compliance with company policies and front office SOPs.
- Maintain confidentiality of customer information.
- General Roles & Expectations (GRE)Deliver an exceptional first impression to every visitor.
- Maintain professional grooming and etiquette at all times.
- Communicate effectively with customers, channel partners, and internal teams.
- Demonstrate excellent interpersonal and customer service skills.
- Handle multiple tasks efficiently in a fast-paced environment.
- Ensure timely resolution of guest queries and requests.
- Maintain a positive, welcoming, and customer-centric attitude.
- Uphold the company's luxury brand image through professional conduct.
- Be punctual, organized, and detail-oriented.
- Support the team in achieving customer satisfaction and business objectives.
- Key Performance Indicators (KPIs)Customer/Visitor Satisfaction Score (CSAT)
- Average Visitor Waiting Time
- Call Handling & Response Time
- Appointment Coordination Accuracy
- Visitor Registration Accuracy
- Customer Complaint Resolution TAT
- Front Office Presentation & Compliance Score
- Guest Feedback Rating
- Attendance & Punctuality
- Internal Team Coordination Effectiveness
- Required SkillsExcellent verbal and written communication
- Strong customer service and hospitality skills
- Professional appearance and etiquette
- MS Office (Word, Excel, Outlook)
- CRM software knowledge (preferred)
- Multitasking and time management
- Problem-solving and conflict resolution
- Teamwork and coordination
- Positive attitude and interpersonal skills
Job role
Work locationEmbassy Boulevard, Billamaranahalli, Central Telecom Society, Hunasamaranahalli, Karnataka, India
DepartmentRestaurant / Hospitality / Tourism
Role / CategoryFront Office & Guest Services
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 1 year
EducationGraduate
English levelGood (Intermediate / Advanced) English
Regional languageFluent in speaking Kannada
Age limit20 - 35 years
GenderFemale
About company
NameCapitalist Yard India Private Limited
AddressEmbassy Boulevard, Billamaranahalli, Central Telecom Society, Hunasamaranahalli, Karnataka, India
Job posted by Capitalist Yard India Private Limited
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Work from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 25,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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