International Voice Process For MNC

Job Description

International Voice Process – Bangalore (WFO)We’re hiring International Voice Process Associates in Bangalore – Adugodi (near Koramangala).

This is a full-time, work-from-office role with rotational shifts and growth opportunities in customer experience and inbound sales.

Job RoleYou’ll be the first point of contact for international customers, handling inbound voice interactions.

Your responsibilities include:

• Answering inbound international customer calls
• Resolving customer queries, complaints, and escalations professionally
• Ensuring quick and effective resolutions within SLA timelines
• Identifying opportunities for upselling and cross-selling relevant products/services
• Handling dissatisfied customers with empathy and confidence
• Accurately documenting customer interactions in CRM systems
• Working closely with internal teams to close issues efficiently
• Meeting quality, customer satisfaction, and sales conversion targets

•  Job Details at a GlanceLocation: Bangalore – Adugodi (Near Koramangala)
• Mode: Work From Office
• Industry: BPO / International Customer Support / Voice Process
• Shift: Rotational
• Payroll: 2Coms Consulting Pvt. Ltd.

• Compensation & BenefitsSalary: Up to ₹48,000 CTC (based on experience & interview performance)
• Provident Fund (PF)
• Both-way cab facility
• Performance-driven environment with clear growth paths

• Ideal Candidate TraitsCustomer-focused and solution-oriented
• Target-driven with strong ownership mindset
• Confident communicator and active listener
• Strong multitasking and time management skills
• Team player who adapts quickly to change

RequirementsEligibility CriteriaPlease confirm if you meet the following:

• ✔ 1yr to 7yrs experience in International Voice Process (Customer Support or Sales)
• ✔ Exposure to inbound sales / upselling / cross-selling preferred (Not mandatory)
• ✔ Comfortable speaking to international customers
• ✔ Excellent English communication skills (verbal)
• ✔ Ability to handle escalations and objections calmly
• ✔ Willing to work in rotational shifts
• ✔ Ready for Work From Office – Bangalore (Adugodi)

• Education & EligibilityEducation: Graduate or Undergraduate – any discipline
• Graduation Year: No restriction
• Age: As per company policy
• Gender: Open to all

• Benefits Provident Fund (PF)
• Both-way cab facilities
• Other Details Regarding This Job:Location: Bangalore – Adugodi (Near Koramangala) | Work From Office
• Age Criteria: Open / As per company policy
• Gender: Both Male & Female candidates can apply
• Eligibility: Candidates with experience 1yr to 7yrs in International Voice domain required.
• Qualification: Graduate / Undergraduate in any discipline
• Graduating Year: Any year pass-out (No restriction)
• Shift: Rotational shifts
• Payroll: 2Coms Consulting Pvt. Ltd.
• Communication: Excellent English communication (Verbal) / Strong interpersonal and negotiation skills
• Salary: Upto 48k CTC As per company standards (based on experience and interview performance)
• Relocation: Only from in and around Bangalore