Operation Executive

Job Summary

We are looking for enthusiastic and dedicated Operations Executives to join our team. The role involves managing customer reservations, coordinating with drivers and vendors, tracking live trips, and ensuring smooth day-to-day transportation operations. Fresh graduates who are eager to learn and build a career in the mobility and transportation industry are encouraged to apply.

Key Responsibilities

Reservations

·      Receive and process booking requests through phone calls, emails, WhatsApp, and online portals.

·      Enter and update booking details accurately in the system.

·      Coordinate with drivers and vendors for timely vehicle allocation.

·      Confirm booking details with customers and ensure all trip requirements are met.

·      Handle booking modifications, cancellations, and last-minute requests efficiently.

Trip Tracking & Operations

·      Monitor live trips using GPS tracking systems.

·      Ensure drivers report to pickup locations on time.

·      Coordinate with drivers, vendors, and customers to ensure seamless trip execution.

·      Proactively resolve delays, vehicle breakdowns, route deviations, and other operational issues.

·      Escalate critical operational issues to the reporting manager whenever required.

Customer Coordination

·      Respond to customer queries and provide timely trip updates.

·      Share driver and vehicle details before trip commencement.

·      Ensure a smooth and professional customer experience throughout the journey.

Documentation & Reporting

·      Maintain accurate records of bookings, trip status, and operational activities.

·      Prepare daily MIS reports and update operational data in the company's software.

·      Ensure proper documentation and timely reporting of operational activities.

Eligibility

·      Bachelor's degree in any discipline.

·      Freshers are welcome to apply.

·      Candidates with 0–2 years of experience in Operations, Customer Support, Logistics, Travel, Transportation, or Car Rental services are preferred.

Required Skills

·      Good computer knowledge with proficiency in MS Office (Excel, Word, Outlook) and internet applications.

·      Good typing speed (minimum 30–40 WPM) with high accuracy.

·      Ability to quickly learn and work on operational software, booking portals, and GPS tracking systems.

·      Good verbal and written communication skills in English and the local language.

·      Strong coordination, multitasking, and time management skills.

·      Customer-focused approach with excellent problem-solving abilities.

·      Ability to work under pressure in a fast-paced environment.

·      Willingness to work in rotational shifts, including weekends and holidays, if required.

Preferred Skills

·      Basic knowledge of fleet operations or transportation services.

·      Familiarity with GPS tracking systems is an added advantage.

·      Positive attitude, willingness to learn, and a team-oriented mindset.

What We Offer

·      Comprehensive on-the-job training.

·      Career growth opportunities in Fleet Operations and Corporate Mobility.

·      Exposure to corporate transportation and mobility management.

·      Supportive and collaborative work environment.

Shift: Rotational Shifts (24×7 Operations)

Reporting To: Operations Manager