Operations Coordinator

At Magnific, we focus on delivering a smooth and premium customer experience—before and after the sale. We’re looking for an Operations Coordinator who ensures everything runs seamlessly behind the scenes.

Role Overview: You will act as the central point of coordination between customers, sales, and service teams-ensuring queries, service requests, and daily operations are handled efficiently.

• Key ResponsibilitiesHandle incoming customer complaint calls and service requests.
• Coordinate with technicians and service team for issue resolution.
• Follow up with customers to ensure timely updates and closure.
• Act as a bridge between sales and service teams.
• Maintain records of service requests, updates, and customer details.
• Manage day-to-day office operations and coordination.
• Oversee office supplies and place orders (stationery, pantry, cleaning items, etc.)
• Coordinate with support staff (maids, vendors) for smooth functioning.
• Track and manage basic office expenses and inventory.

What We’re Looking For:

• Strong communication and coordination skills.
• Organized, responsible, and detail-oriented.
• Ability to manage multiple tasks and follow-ups.
• Basic understanding of operations and customer handling.
• Comfortable with calls, tracking, and record-keeping.

What Makes This Role Important:

• Central role connecting customers, sales, and service.
• Direct impact on customer satisfaction and experience.
• Ownership of smooth day-to-day operations.