Operations Intern

Operations Intern – Chitchaat – Business Communication Platform (CPaaS)

Company: Antique Network Solution Pvt. Ltd.

Location: JP Nagar Phase 1, Bengaluru

Job Type: Full-time Internship | Work from Office

About Chitchaat

Chitchaat is a comprehensive CPaaS (Communication Platform as a Service) solution that enables businesses to engage customers through SMS, WhatsApp Business API, RCS, Email, and Voice. Our platform simplifies business communications through powerful APIs, automation, campaign management, and analytics while ensuring compliance with TRAI DLT regulations and industry standards.

Role Overview

We are looking for a proactive and detail-oriented Operations Intern to support the onboarding and operational activities of our CPaaS platform. The intern will work closely with the Operations, Sales, and Technical teams to ensure smooth merchant onboarding, documentation, compliance, and customer support throughout the onboarding lifecycle.

This internship provides hands-on exposure to business operations, telecom compliance, customer onboarding, and SaaS platform management.

Key Responsibilities

Merchant Onboarding

• Coordinate with merchants during the onboarding process.
• Share onboarding forms and collect the required business information.
• Verify submitted documents for completeness and accuracy.
• Track onboarding progress and ensure timely completion.

Documentation & Compliance

• Assist merchants with DLT Registration.
• Guide clients through Registration process.
• Maintain proper documentation and onboarding records.

Client Coordination

• Communicate with merchants through email, phone calls, and virtual meetings.
• Coordinate between Sales, Operations, Technical, and Compliance teams.
• Schedule onboarding and support sessions whenever required.
• Provide timely updates to clients regarding onboarding status.

Platform Operations

• Assist in merchant account creation and configuration.
• Help maintain merchant records and operational databases.
• Track pending approvals and follow up with relevant stakeholders.
• Support internal testing and validation of onboarding configurations.

Reporting & Process Improvement

• Prepare onboarding status reports and operational MIS.
• Maintain trackers for merchant onboarding and documentation.
• Identify process bottlenecks and recommend operational improvements.
• Assist in creating SOPs, user guides, and internal process documentation.

Required Skills

• Excellent verbal and written communication skills.
• Strong organizational and coordination abilities.
• Good documentation and record-keeping skills.
• Proficiency in Microsoft Excel and Google Sheets.
• Basic knowledge of business documentation and compliance.
• Ability to multitask and manage multiple merchant onboarding activities.
• Strong attention to detail and problem-solving skills.
• Customer-focused mindset with a willingness to learn.

What You'll Learn

• End-to-end merchant onboarding process.
• Telecom compliance procedures.
• Business communication technologies (SMS, WhatsApp, RCS, Email).
• Customer relationship and stakeholder management.
• Process documentation and operational excellence.
• Cross-functional collaboration in a fast-growing SaaS environment.

What We Offer

• Hands-on experience in a rapidly growing CPaaS company.
• Mentorship from experienced Operations and Product teams.
• Exposure to enterprise customer onboarding and compliance processes.
• Opportunity to work on real business operations with leading organizations.
• Internship certificate and potential full-time employment based on performance.

Internship Duration: 3–6 Months (extendable based on performance)