Product Support Specialist

We are hiring for Products Specialist for Pharma company for Bangalore location

Educational Qualification: BBA / MBA / PGDBM / B. Sc. / Pharma

Location- Bangalore

• Work Experience: 1 – 2 years in Customer Service management preferably from Healthcare industry

• Skills: Should be excellent in Communication, Tech Skills, Presentation & Training Skills

• Should have inclination towards marketing, customer interaction & management Role and Responsibilities

• Maximize the conversion rate of customers / doctors from demonstration stage to account creation stage

• Maximize the usage rate of customers / doctors who have been provided accounts

• Resolve all the queries / support needs within 24 hrs.

• Medsygn platform demonstrations to various doctor’s / patients’ ON-LINE basis; either in groups or if necessary, one or one. Could be up to 2-3 demonstrations per day but would vary upwards / downwards depending upon requirements of the business

• Using the data provided by sales teams, register the doctors on Medsygn platform

• Call up customers / doctors who have been provided Medsygn accounts and support them in actual usage of the platform. Address their queries, problems etc. so actual usage is improved.

• Maintain the records of these interactions so we become more efficient in deciding which customers to be followed up & prepare action plan accordingly.

• Maintain customer / doctor data base to track them in terms of stages of adoption; demonstration stage, interest stage, account created stage, actual usage stage and other queries etc. Use the data base to plan actions to drive customers thru the stages and maximize usage.

• Satisfactorily address all the queries and mails / calls that have reached to Medsygn Support/ Medsygn website and resolve them. Seek any technical support if required from technical team at Synaegis.

• Marketing initiatives of reaching out to customers, using different mediums -WA/Email/social media, & necessary analysis & actions to onboard.