Receptionist / Front Office Executive

Position Overview

We are seeking a proactive and detail-oriented Receptionist to join our team. This role goes beyond traditional front desk duties and requires managing digital communication channels, handling e-commerce operations, and supporting our in-house CRM system. The ideal candidate should be organized, tech-savvy, and able to multitask effectively in a dynamic environment.

🎯 Key Responsibilities

• Communication Management
• Answer and manage incoming phone calls.
• Respond promptly to WhatsApp messages and Instagram DMs.
• Provide professional and courteous customer support across all channels.
• E-commerce Website Operations
• Monitor website for new orders and support tickets.
• Upload new products via the admin panel (no coding required).
• Regularly update product details, availability, and pricing.
• Ensure product listings are accurate and up to date on a daily basis.
• CRM & Inventory Management
• Create purchase and sales invoices in the in-house CRM software.
• Manage inventory records, including stock levels, returns, and adjustments.
• Maintain accurate records of customers, suppliers, and transactions.
• Support sales and purchase processes within the CRM system.

✅ Requirements

• Strong communication skills (written and verbal).
• Basic computer proficiency and ability to learn new software quickly.
• Familiarity with social media platforms (Instagram, WhatsApp).
• Attention to detail and ability to manage multiple tasks simultaneously.
• Prior experience in customer service, e-commerce, or administrative roles is a plus.

🌟 What We Offer

• A supportive work environment with opportunities to learn and grow.
• Hands-on experience with e-commerce and CRM systems.
• Competitive salary and benefits package.