Restaurant Manager

Store Manager

Reporting to: Area Manager / Senior Area Manager

KRA:

• Store Operations
• Sales & Budget
• Customer Service
• Billing & Cash Handling
• People Management & Training / Retention

Knowledge, Skills & Abilities:

• Effective communication & influencing skills.
• Ability to work in a Team.
• Excellent customer handling skills
• Customer Service orientation

Duties & Responsibilities:

• Adhere to the Sales & Operations processes set by the Company, in order to have satisfied customers.
• Monitoring the entire Outlets’ Cleanliness and Sanitation especially the Dining Area as per standards and keep appropriate records.
• Monitor actions of staff and customers to ensure that health and safety standards are maintained.
• Estimate stock and ensure timely indents are placed to replenish them.
• work closely with Area Managers to order supplies such as smallware and cleaning items.
• Inspect equipment and food deliveries.
• Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services.
• Conduct Team Briefing / De-Briefing (One Minute Meetings) everyday morning and evening and discuss the day’s agenda and sales numbers with the team.
• Maintain Logbooksregarding SOP’s.
• Opening and Closing of the Outlet daily.
• Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory, surprise audits &keeping a check on policies and procedures being practiced religiously by the staff.
• Ensure outlet targets such as Sales Targets & APC targets are achieved consistently.
• Recruit, hire, and oversee training for staff. Responsible for Outlet Attrition
• Design & Follow Duty Roster effectively.Schedule staff work hours and activities.
• Make decisions and solve problems concerning staff.
• Guide, direct, train and develop staff.
• Maintain Attendance of Staff & update Area Manager / HR on a daily basis
• Follow all the processes to track New Joiner’s, Resignations & Staff Transfers designed by the HR Department.
• Assist HR in New Joiner Documentation.
• Take one on one session with underperforming staff and give regular update to Area Manager
• Retention of good staff.
• Strictly Adhere to Grooming Standards.
• Resolve customer complaints about food quality or service.
• Monitor staff in the service area and handle first level customer complaints.
• The actual sales to track daily against budget and to be briefed to all team members.
• The logbook/ sales tracker to be filled up religiously and should be used as records for the team members.
• The APC to be monitored daily and shared with team members to improve the same by suggestive selling techniques.
• The Suggestive selling targets to be set for the team members to help in improving APC.
• The beverage & add on sales to be pushed to in suggestive selling to increase APC and lower food cost.
• To manage outlet wastage less than 0.25 % on cost price.
• Should ensure that Company assets provided to the store is maintained well.
• To identify, nurture and grow ‘talent’ within the team.