Retail Associate

JOB CONTENT

The main duties are summarized below:

Filing up on Stock:

1. The jobholder keeps a check on the levels of stock in

his/her section. The jobholder brings the stock from

the stock room to the shop floor, Maintain shelf

tickets, POPs, FIFO.

2. Where stock room stock levels are low, the jobholder

will inform the Department Manager/ Asst.

Manager-Operations.

3. To bring/take merchandise from/to the delivery van

to the Stockroom/Store.

4. Stock is placed on the racks in the correct positions.

Where items are not priced, the jobholder will check

process and price the Merchandise before placing

stock on sale.

5. The jobholder shall ensure that merchandise is laid

out as per display principles i.e. sizes & ratios are

maintained.

Till Operations:

1. The jobholder operates tills, accepting cash, credit

cards and vouchers. When necessary, change will

be obtained from cash office under instructions

from Accounts Executive/Accounts Officer of

his/her department.

2. The jobholder shall ensure that efficient and

correct billing is done. He / She is responsible for

any till discrepancies.

3. The Job holder has to ensure that He / She always

has enough carry bags, stationery, audit rolls and

till kit at the till point.

Customer Service:

1. The job involves sales assistance to customers.

The job holder is expected to be polite and helpful

when dealing with customer queries or complaints

– referring them to Department Manager/ Asst

Manager- Operations when necessary.

2. To take responsibility for customers follow up

3. The joint holder should take care of the baggage,

alterations, free gift counter at the customer

service desk

Cleaning/Tidying:

1. This involves the maintenance of an excellent

standard of presentation and tidiness of the

sales floor and till areas in which the job

holder works. To clean and maintain all

fixtures and fittings/ bins so that they are

dust/stain free at all times.

2. The merchandise should be tidy and

presentable at all times.

Other duties:

1. When necessary, the jobholder may undertake

duties such as assisting with layout changes

including moving, assembling fixture and

counters, providing sales assistance to other

departments of the Store.

2. The jobholder shall always remain alert to ensure

that shop lifting/internal shrinkage is minimal.

3. The jobholder shall assist in visual

merchandising/promotions inside and outside the

Store.

4. To carryout all other duties ancillary and

incidental thereto as well as other duties assigned

from time to time.

JOB ACCOUNTABILITIES

1. Customer Service

2. Replenishment

3. Till Operations

4. Cleaning/Tidying

5. Stock take

6. Shelf Maintenance