Sales Executive- B2C

About Our Client: This company operates in the premium cycling space, focusing on a niche market that prioritizes custom-built, robust framesets and components. They have a strong e-commerce presence and foster a loyal following through community-driven marketing.

Designation: B2C Sales Executive

Location: Bangalore

Experience: Minimum 3 years of experience in B2C or ecommerce sales (automotive/motorcycle segment preferred).

Qualification: Graduate in Business, Sales, or related field.

About the role: The B2C Sales Executive will be responsible for driving direct-to-consumer (B2C) sales through digital platforms, company-owned channels, and customer engagement initiatives. The role involves managing online sales, responding to customer queries, optimizing the order experience, and building brand loyalty in the premium motorcycle accessories space.

Responsibilities:

• Handle inbound customer queries via website, social media, email, and calls.
• Guide customers through product selection and purchase decisions.
• Drive upselling and cross-selling of motorcycle accessories.
• Process orders through websites or other sales platforms.
• Coordinate with warehouse/logistics teams to ensure timely delivery.
• Track returns, exchanges, and warranty claims.
• Assist in managing website listings, product information, and pricing.
• Monitor performance of B2C sales channels and report key metrics.
• Collaborate on digital campaigns, flash sales, and promotions.
• Ensure a high level of customer satisfaction through proactive service.
• Maintain after-sales communication and resolve grievances.
• Build relationships with repeat customers and nurture loyalty.

Requirements:

• Excellent verbal and written communication skills.
• Minimum 3 years of experience in B2C or ecommerce sales.
• Familiarity with ecommerce platforms (Shopify, WooCommerce, etc.).
• Passion for motorcycling and understanding of motorcycle accessories is a strong plus.

Key Attributes:

• Customer-centric mindset.
• Energetic and driven personality.
• Tech-savvy and comfortable with digital tools.
• Strong organizational and follow-up skills.
• Team player with a go-getter attitude.