Technical Support Engineer
Shivaami Cloud Services Private LimitedFixed
₹30,000 - ₹45,000
Earning Potential
₹45,000
Fixed
₹30,000 - ₹45,000
Earning Potential
₹45,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 80% candidates in last 1 days
5 applicants
Benefits include: PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Flexible Working Hours, Laptop, Health Insurance, ESI (ESIC), Food/Meals, 5 working days
Job Description
Technical Support Engineer
📍 Location: Bangalore And Chennai
🏢 Company: Shivaami Cloud Services Pvt. Ltd.
🕒 Experience: 2 - 4 Years in GWS Technical Support or Deployment
💼 Employment Type: Full-time
📅 Joining: Immediate or ASAP preferred
About Shivaami
Since 2004, Shivaami has been a leading force in cloud consulting, enabling digital transformation through Software-as-a-service solutions for 20,000+ customers across India & USA. We deliver enterprise-grade, proven solutions designed to enhance operational efficiency, with expertise in Professional email onboarding, Cloud Infrastructure, managing Identity and Access Management (IAM), securing endpoints with Mobile Device Management (MDM) and Cybersecurity solutions. Our core mission is to partner with businesses to solve complex challenges and deliver measurable results. Shivaami is your trusted expert for scaling with advanced infrastructure and achieving sustainable digital growth.
Job Description.
Highly skilled Technical support engineer fixing any technical problems, including Mail configuration and account setup, clarifying the doubts of the customers raised with regard to products or services through their calls and emails, and resolving their issues on priority.
Technical Engineer Job Responsibilities
- Handle the day-to-day management of clients’ GWS cloud-based email solutions.
- Diagnose and troubleshoot technical issues.
- Help customers successfully understand & deploy Google Workspace's new features in the organization.
- Resolve L3 technical support tickets via telephone, chat, email, and sometimes in person.
- Set up & deploy Google Workspace cloud solutions.
- Provide technical assistance as required for new client projects.
- To deal with customers in an empathic and technically effective manner
- Coordinate with the Google support team to resolve the Escalation cases for clients.
- Flexible and able to balance many tasks/clients
- Excellent client-facing skills.
- Strong problem-solving skills.
- Good to have knowledge of App sheet, App script.
- Educational Requirements Bachelor’s degree in a relevant engineering field
- (e.g., Mechanical Engineering, Electrical Engineering, Computer Engineering, Civil Engineering, or related technical discipline)
- A diploma or associate degree may be accepted for junior roles.
- Advanced certifications are often preferred depending on specialty.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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