Technical Support Executive- Female- Kannada

Technical SkillsStrong proficiency in trouble shooting hardware and software issues.

• Answering and responding to inquiries, calls, emails, and chat messages from customers and colleagues
• Troubleshooting computer systems
• Diagnosing technological issues
• Setting up accounts and providing access to computer systems
• Providing training on how to use new software and hardware
• Solving problems or making minor repairs to computers and other technology
• Testing various components of a system to ensure they’re functional
• Making recommendations on how to improve an organization’s computer systems
• Installing, updating, and ensuring compatibility of software and hardware

Communication and Presentation SkillsAbility to communicate to non-technical staff on the thought and process behind the technical issues that have taken place.

• Ability to prioritize tasks and resolve them under time constraints.
• Strong analytical skills to solve problems quickly and judiciously.
• Ability to communicate cyber security practices to the management in order to get approvals in time.
• Present effectively on the current situation of security infrastructure in the organization.
• Ability to multitask in a high-pressure environment.
• Can resolve conflict when it comes to data downtime, maintenance issues that can arise in the factory from time to time.