Telecalling Executive

Telecalling Executive – Job DescriptionRole OverviewThe Telecalling Executive will be responsible for engaging potential customers over phone calls, promoting The Holidays Club membership plans, and ensuring lead conversion through professional communication.

• Key ResponsibilitiesLead Generation: Call prospective families from CRM data and introduce The Holidays Club services.
• Customer Engagement: Build rapport, explain membership benefits, and handle queries effectively.
• Target Achievement: Ensure minimum monthly targets (e.g., 20 families sent for meetings).
• CRM Usage: Update call status, maintain accurate records, and follow up systematically.
• Call Quality: Use the official calling app sincerely, ensuring calls are recorded and monitored.
• Team Collaboration: Work closely with Team Leaders and Operations Manager to improve performance.
• Key Performance Indicators (KPIs)Number of families contacted and converted.
• Quality of customer interactions (tone, professionalism, clarity).
• Consistency in CRM updates and call recordings.
• Achievement of weekly and monthly performance reviews.
• Required SkillsStrong verbal communication in English and Hindi.
• Confidence in handling objections and closing sales.
• Familiarity with CRM systems and telecalling apps.
• Ability to work under targets and deadlines.
• Positive attitude and team spirit.
• Compensation & GrowthFixed salary with performance-based incentives.
• Opportunity to grow into Team Leader or Senior Telecalling roles.
• Structured weekly performance reviews and training support.