Telesales Executive

Position Overview: A Tele caller is responsible for making and receiving calls to promote products or services, generate sales, handle customer inquiries, and maintain a strong relationship with clients. This role involves effective communication, persuasion, and problem-solving skills to achieve business goals. Tele callers work in industries such as sales, customer support, marketing, and finance.

Key Responsibilities:

1. Outbound & Inbound Calling

• Make outbound calls to potential or existing customers to promote products/services.
• Handle inbound calls from customers, answer queries, and provide solutions.
• Follow up with leads and customers to ensure successful sales conversion.

2. Customer Engagement & Sales

• Understand customer needs and recommend appropriate products or services.
• Explain features, benefits, and pricing details of the product/service.
• Persuade potential customers to make a purchase or take necessary actions.
• Resolve customer concerns and objections effectively.

3. Lead Management & Follow-ups

• Maintain and update customer databases with accurate contact details.
• Track leads, follow up on inquiries, and ensure timely communication.
• Schedule appointments for sales representatives if required.

4. Complaint Handling & Customer Support

• Address customer complaints and escalate unresolved issues to the concerned department.
• Ensure a high level of customer satisfaction through quality interactions.

5. Data Entry & Reporting

• Maintain records of calls, customer responses, and feedback.
• Prepare daily, weekly, and monthly reports on call performance and sales progress.

6. Compliance & Professionalism

• Follow company guidelines and scripts while communicating with customers.
• Ensure compliance with telemarketing regulations and company policies.

Required Skills & Qualifications:

• Basic knowledge of the industry/product being promoted.
• Ability to learn and explain products/services to customers.
• Excellent verbal communication skills in English, Hindi, and regional languages (as required).
• Strong persuasion and negotiation skills to convert leads into sales.
• Confidence in handling calls professionally and effectively.
• Basic computer knowledge and familiarity with MS Office (Excel, Word, Outlook).
• Experience with CRM software for lead tracking (preferred).
• Ability to work under pressure, meet sales targets, and multitask.
• Active listening and problem-solving skills.

 Reports To: Team Leader/Manager / Parallel reporting to Owner & Brand Vendor