Advanced System Manager

Advanced System Manager II

   

Advanced System Manager II

 

Department - ClinOps and Regulatory GBS

 

Organization – Novo Nordisk Global Business Services (GBS) India

 

About the role We are seeking an experienced Advanced System Manager II to join ClinOps and Regulatory GBS in Bangalore. You will take ownership of the operation, maintenance and continuous improvement of the Docuvera Structured Content system and related systems (including SF36). This role is key to ensuring system availability, compliance with GxP and Novo Nordisk Quality Management standards, successful vendor management and excellent stakeholder experience across a global user base.

Key responsibilities:

• Managing Docuvera – Structured Content system, SF36 system and other system deliverables within agreed schedule, scope, quality.
• Manage the Docuvera – Structured Content DevOps team activities (Release management)
• Oversee deployments into the Docuvera – Structured Content environments.
• Manage the expectation of LoB, Customers and users concerning the use of systems (Prepare, provide, and develop the services as agreed).
• Drive Vendor Audit based on Supplier Assessment and own findings, work towards the closure of findings and key Input for Supplier Agreements / Supplier selection
• Audit and Inspection readiness for Docuvera. High level of compliance.
• Active role in technical / business go-lives.
• Prioritize business & technical scalability of the solution.

 

System Management:

 

• Overall responsible for operation and maintenance of Docuvera system, SF 36 system etc., which is being operated out of ClinicalOps & Regulatory GBS.
• Manage SF 36 & Docuvera system deliverables within agreed schedule, scope, quality.
• Define, Update & Manage system maintenance and operations for SF36, Docuvera system.
• Adherence to Novo Nordisk Quality Management System.
• Optimize system spend by ensuring that goals are met timely with appropriate quality and
• minimum usage of resources.
• Maintain the validated state of SF36, Docuvera System.
• Represent system in connection with audits and inspections.
• Ensure that the relevant NN QA is kept informed about the status of the system.
• Evaluate and document, together with the relevant NN QA, the criticality of the

components of the system.

• Ensure that responsibilities and authorities for interfaces and transfer of data between

systems are mutually agreed and documented.

• Obtain the necessary authorization from the system owner to approve specific validation.
• Audit and Inspection readiness for Docuvera. High level of compliance.
• Active role in technical / business go-lives.
• Prioritize business & technical scalability of the solution.

 

 

Stakeholder Management

 

• Prepare, provide, and develop the services as agreed.
• Manage the expectation of LoB, Customers and users concerning the use of systems.
• Ensuring that system management is aligned with relevant QA and LoB requirements.

 

Vendor Management

 

• Interacts with vendors and resolves operational issues.
• Negotiation of agreements such as Work Orders and SLA Addendums with external vendors.
• Management of highly complex contracts and operational vendor set-up.
• Ensure vendor performance according to KPIs and contracts.

 

Supplier Assessment and Vendor Audits

 

• Key Input for Supplier Agreements / Supplier selection
• Drive Vendor Audit based on Supplier Assessment and own findings, work towards the closure of findings.
• Ensure that the quality practices of the vendor comply to NN Quality standards.

 

Other areas of responsibility:

 

System Manager for other ClinOps and Regulatory GBS Systems:

Ensure ability to stand in as system manager for other critical and GxP systems in ClinOps and Regulatory GBS.

Product Owner for Docuvera DevOps

Ensure ability to stand in as Product Owner for Docuvera DevOps.

 

System Manager Forums:

Actively participates in System Manager forums. Mentors and spars with either aspiring or new System Managers.

 

Quality Assurance:

Employee is expected to act independently to ensure all aspects of meeting quality levels on both system user satisfaction, system owner interactions/stakeholder management and relevant GxP requirements.

 

Authority:

Employee has the authority to address and negotiate (within assigned budget) with both vendors and system owner independently to ensure that targets are met.

 

Geographic responsibility:

• Docuvera supports ‘Regulatory’ area in Novo Nordisk A/S across the global hence, is a global IT System. The position is in NN-GBS, Bangalore.
• The position requires a high degree of collaboration with stakeholders at various levels across the globe.
• Due to time-zone differences frequent virtual meetings and calls outside normal working hours should be expected.
• Flexibility in the travel is expected, if needed

 

Education & Experience

 

• Bachelor or Masters in relevant field with 10+ years of IT/pharmaceutical experience, with a minimum of 3-5 years of system management experience and knowledge of GxP systems.
• In-depth knowledge of ITIL, Incident, Problem and Change Management processes.
• Experience from working in a project oriented, international matrix organization.
• Experience in the IT domain with IT project work or 2-5 years of IT experience covering specification, design, development or implementation of IT solutions.
• Experience within the pharmaceutical or other relevant industry, combined with general business understanding or 11 years of experience within operation and maintenance of IT systems in large organizations
• Experience working with GxP requirements, validation & compliance.
• Experience from working in service level-based organizations and managing service level agreements with customers and vendors with strong stakeholder management.
• Experienced in the use of office desktop applications and tools (e.g. Microsoft Office).
• Experience in vendor management & handling budget responsibilities.

 

 

Working at Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 65,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

 

Contact

To submit your application, please upload your CV online (click on Apply and follow the instructions). 

Deadline

 13th April 2026.

 

Disclaimer

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organisations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment, or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

 

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Experience Level

Mid Level