Order Management Analyst

Analyst, Order Management

Our company

Changing the world through digital experiences is what Adobe is all about. We give everyone—from emerging artists to global brands—everything they need to craft and deliver exceptional digital experiences. We’re passionate about empowering people to build beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge

Order Management serves as a core business partner within the finance organization focused on the analysis of data from several sources and the development of scalable solutions to ensure accurate booking and reporting of revenue. We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development.

What you’ll do

• Understand multiple go-to market models supporting the Enterprise business offerings – on-demand subscription, licensing (perpetual and term), maintenance and support, managed services and professional services.
• Utilize multiple complex systems and processes to lead enterprise deal pipeline, contracts, provisioning and record revenue – SalesForce, SAP (ECC, Convergent Charging/Mediation, Consolidated invoicing).
• Interpret and validate an enterprise “deal” (using contracts, purchase order and approval documentation) to ensure accurate recording of revenue (booking, provisioning, invoicing).
• Book and record revenue from fully executed contracts/deals using manual and semi-automated processes into the systems mentioned above.
• Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process.
• Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using SQL, Excel and Tableau reports.
• Engage with various business partners by resolving issues raised by customers related to the Order Management process.
• Partner with the department’s cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.
• Work cross-functionally with multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Credit, Legal, Customer Success Management, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, and Partners.
• Support increased workload and additional hours when required i.e month/quarter end.

Contacts

Multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Credit, Legal, Customer Success Management, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, Partners

What's needed to succeed

• Fluent in business English (written and spoken).
• You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative and confident.
• Excellent numeracy skills, including intermediate or better familiarity with Microsoft Excel.
• Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
• Demonstrable ‘critical thinking’: i.e. ability to analyse complex deal issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.
• Excellent interpersonal and customer-oriented communication skills.
• Experience in a role demonstrating excellent time management, able to analyse workload and prioritize time based on changing priorities.

Highly desirable skills:

• Bachelor’s degree or equivalent in a numerate or business field
• Minimum 2 years Order Management (or similar) experience in this sector
• Knowledge of revenue recognition rules/requirements related to software/services
• Familiarity with Sequel, Alteryx and/or SalesForce reporting.
• A proven ability to build strong, trust based relationships with business partners across the organization
• Good knowledge of operational quote to cash business processes
• Exposure to contract negotiation/drafting, including Legal and Financial Governance
• A demonstrated interest in leveraging AI, automation, or data‑driven techniques to simplify processes, improve operational efficiency, and reduce manual effort.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

 

Experience Level

Entry Level