Analyst Systems Administrator

Analyst Systems Administrator

Level 4 – HOPEX v6 Admin (Enterprise Architecture – GEAR)
Location : Mphasis Bangalore, Global Village, Tower E/Chennai - DLF IT Park

Experience Required
4–6 years (hands-on experience in HOPEX / Enterprise Architecture tools) 
Employment Type
Full-Time
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Role Summary
We are seeking a HOPEX v6 Admin – Level 4 to independently manage administration and support of the GEAR platform.
This role includes end-to-end platform support, configuration, troubleshooting, and moderate enhancement ownership, along with coordination across stakeholders.
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Key Responsibilities
HOPEX Administration (Core Ownership)
•    Administer and maintain HOPEX v6 platform for stability and performance.
•    Manage user roles, access controls, and governance policies.
•    Perform system upgrades, patching, and configuration changes.
•    Ensure application availability, performance, and reliability.
•    Monitor: 
o    System logs
o    Scheduled jobs
o    Integrations and services
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Platform Operations & Enhancements
•    Handle incident, problem, and change management independently.
•    Perform root cause analysis (RCA) and implement fixes.
•    Support release deployments and configuration rollouts.
•    Implement minor customizations and enhancements in HOPEX.
•    Maintain platform documentation and operational runbooks.
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AWS & Infrastructure (Working Level Expertise)
•    Support AWS services including: 
o    EC2, S3, RDS, VPC
o    IAM, CloudWatch
•    Monitor performance, cost, and security compliance.
•    Assist in: 
o    Environment provisioning
o    Backup & recovery
o    Disaster recovery readiness
•    Coordinate with cloud teams for improvements.
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Security & Compliance
•    Support remediation of: 
o    Vulnerabilities (OS, DB, middleware, app layers)
•    Ensure platform compliance with enterprise standards.
•    Assist in audit readiness and governance reporting.
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Stakeholder Collaboration
•    Work closely with: 
o    Enterprise Architects
o    Solution Architects
o    Governance teams
•    Provide user training and onboarding support.
•    Act as a primary point of contact for platform support.
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Skills & Expectations
Technical Skills
•    Strong experience in: 
o    HOPEX (or similar EA tools)
o    SQL (queries and debugging)
o    Application support & configuration
•    Good knowledge of: 
o    AWS (core services)
o    ITIL processes
•    Understanding of: 
o    Enterprise Architecture frameworks (TOGAF preferred)
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Soft Skills
•    Strong analytical and troubleshooting skills
•    Effective stakeholder communication
•    Ability to work independently
•    Attention to detail and governance mindset