Custom Software Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting business continuity and operational efficiency.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of technical issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Contact Center Technology Implementation.
- Experience with troubleshooting and resolving complex technical issues within contact center environments.
- Strong understanding of system integration and middleware components related to contact center solutions.
- Ability to analyze logs, monitor system performance, and identify root causes of incidents.
- Familiarity with incident management and ticketing systems to track and manage support requests.

Additional Information:
- The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.