Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Teams Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that our world-class systems operate smoothly. Your role requires you to accurately identify client issues and leverage your extensive product knowledge to design appropriate resolutions, contributing to overall client satisfaction and system efficiency.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Engage in continuous learning to stay updated on product features and industry trends.
Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive
Manage mailboxes, distribution lists, shared mailboxes, and mail flow configurations
Configure and support Microsoft Teams (policies, meetings, calling, collaboration features)
Manage SharePoint Online sites, permissions, and document libraries
Support OneDrive for Business (storage, sharing policies, sync issues)
Handle user lifecycle management (onboarding, offboarding, access provisioning)
Troubleshoot issues related to email delivery, Teams connectivity, and collaboration tools
Implement and maintain security and compliance policies (DLP, retention, access controls)
Work with Azure AD (Entra ID) for identity and access management
Monitor service health and proactively resolve incidents
Collaborate with security and infrastructure teams for governance and compliance
Support migrations (on-prem to cloud or tenant-to-tenant)
Maintain documentation, SOPs, and knowledge articles
Professional & Technical Skills:
- Hands-on experience with Microsoft 365 (M365) suite
Strong knowledge of Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive
Experience with mail flow, connectors, and email security
Knowledge of Teams administration (policies, governance, troubleshooting)
Experience managing SharePoint permissions and site collections
Understanding of OneDrive sync and sharing mechanisms
Proficiency in PowerShell for M365 administration
Knowledge of Azure AD (Entra ID), Conditional Access, and MFA
Experience in troubleshooting end-user and service-level issues

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Teams Infrastructure.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.