Application Technical Support Specialist
Accenture India Private Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Application Tech Support Practitioner
Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Linux
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be responsible for accurately diagnosing client issues and leveraging your extensive product knowledge to design effective resolutions, ensuring a high standard of quality in service delivery.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions to enhance team capabilities and knowledge sharing.
- Monitor system performance and implement improvements to optimize efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Linux.
- Good To Have Skills: Experience with cloud computing platforms.
- Strong understanding of system administration and troubleshooting techniques.
- Familiarity with scripting languages such as Bash or Python.
- Experience with network configuration and management.
Additional Information:
- The candidate should have minimum 5 years of experience in Linux.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
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